Sales Service Representative (English & Mandarin)
Sales Service Representative
Inbound Sales, Customer Service & Financial Services | Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago , one of our clients is hiring a Sales Service Representative to support prospective customers seeking debt settlement and debt consolidation solutions .
This is a customer-focused sales role where most conversations begin with individuals who have already expressed interest in the company’s services.
You’ll be responsible for:
- Handling inbound sales inquiries
- Understanding prospective clients’ financial needs
- Explaining available debt relief solutions
- Following up with leads
- Supporting conversion through consultative conversations
- Maintaining accurate CRM records
This role is ideal for someone who combines sales ability with empathy and strong customer service skills .
Fluency in both English and Mandarin is required.
What You’ll Own
Inbound Sales & Client Support
- Answer inbound calls from prospective clients interested in:
- Debt settlement
- Debt consolidation
- Related financial solutions
- Understand each prospective client’s financial situation and needs
- Explain available programs clearly and accurately
- Guide clients toward appropriate solutions based on their circumstances
- Provide a professional, empathetic, and consultative customer experience
- Build trust while helping clients navigate sensitive financial decisions
Lead Follow-Up & Outbound Outreach
- Follow up promptly with leads generated through marketing channels
- Maintain consistent communication throughout the sales process
- Re-engage prospective clients who have not yet made a decision
- Conduct outbound follow-up calls and cold calls when required
- Maintain disciplined follow-up so qualified opportunities do not fall through the cracks
- Build long-term trust through responsive and professional communication
Consultative Sales & Relationship Building
- Ask effective questions to understand:
- Financial challenges
- Client needs
- Goals
- Interest level
- Listen actively and communicate solutions clearly
- Handle questions and objections professionally
- Balance sales objectives with a customer-first approach
- Help prospective clients feel informed and comfortable throughout the process
CRM & Documentation
- Maintain accurate records of all client interactions
- Update CRM systems with:
- Call notes
- Communication history
- Lead status
- Follow-up requirements
- Relevant client information
- Track lead progression through the sales pipeline
- Ensure all records remain complete, organized, and up to date
- Protect confidential and sensitive customer information
Team Collaboration
- Work closely with sales and customer service teams
- Coordinate follow-ups and client handoffs when necessary
- Share customer feedback and recurring questions with the team
- Contribute insights that can improve:
- Sales effectiveness
- Lead conversion
- Customer experience
- Stay informed about company offerings, compliance expectations, and relevant industry developments
Required Experience & Skills
Experience
- Previous experience in:
- Sales
- Customer service
- Call centers
- Client-facing roles
- Experience handling customer conversations over the phone
- Experience with financial services, debt settlement, debt consolidation, lending, or related industries is strongly preferred
Communication
- Fluent English and Mandarin communication skills
- Excellent verbal and written communication
- Professional and confident phone presence
- Strong active listening skills
- Ability to explain information clearly and patiently
- Comfortable discussing sensitive financial matters with professionalism and discretion
Sales & Customer Service Skills
- Strong relationship-building ability
- Consultative approach to sales
- Comfortable handling objections and customer con