Sales Operations Lead - Remote

Hello! ✨

We’re Wildix , a global leader in Unified Communications & Collaboration as a Service (UCaaS) and we’re on a mission to redefine how businesses connect. Our secure, web-based and AI-powered solutions help companies around the world collaborate smarter, serve customers better and grow stronger — and we want you to help shape what’s next.
About Us…

In 2005, brothers Dimitri and Steve Osler set out to reimagine how businesses communicate, and that vision became Wildix . Today, from our headquarters in Tallinn, Estonia, Wildix is one of the world’s fastest-growing UCaaS companies, with 300+ team members from 15+ nationalities, working across Europe, the UK, the Americas and beyond. We serve businesses in 135+ countries through a partner-first ecosystem, delivering secure, intuitive solutions that keep companies connected, productive and ready for what’s next.

At Wildix , we don’t just build technology, we live it. As a remote-first company, we rely on our own platform every day to collaborate globally and innovate fast. With steady growth and a strong foundation, we offer real opportunities to advance your career as we scale, making an impact in a global team that’s shaping the future of work.

At Wildix , our mission is clear: Empower companies worldwide with seamless communication solutions that drive productivity, efficiency, and growth.
About the Role

We are looking for a commercially minded and analytical Sales Operations Lead to help scale and optimize our revenue engine. You will partner closely with Sales, Marketing, Customer Success, Finance, and Data teams to improve commercial performance through forecasting, analytics, process optimization, and operational excellence. This is a high-impact role with significant exposure to leadership and the opportunity to shape the future of the Sales Operations function.
What You Will Do

- Partner with Sales, Marketing, Customer Success, Finance, and Data teams to improve commercial performance across the customer lifecycle.

- Identify revenue opportunities, operational bottlenecks, and process improvements that drive growth and efficiency.

- Design and implement scalable workflows, playbooks, and operating processes to support our partner-led business.

- Own forecasting, pipeline analysis, and key SaaS metrics, providing actionable insights to commercial leadership.

- Deliver reporting and business reviews on funnel performance, sales productivity, marketing ROI, retention, and revenue growth.

- Conduct strategic analyses to support pricing, packaging, partner performance, segmentation, and new market opportunities.

- Maintain high-quality commercial data and help evolve our reporting, analytics, and technology stack.

- Develop and optimize compensation plans, quotas, territories, and commission processes.

- Support the execution and optimization of our partner programs, incentives, and commercial operations.

- Partner with Customer Success to improve retention and reduce churn.

- Identify, test, and scale AI solutions across sales and marketing workflows, measuring business impact and adoption.

- Drive the adoption of Wildix AI products and capabilities as a core part of our commercial operating model.

What You Will Bring

- 4+ years of experience in Revenue Operations, Sales Operations, Commercial Operations, Management Consulting, Investment Banking, or a similarly analytical business function.

- Strong analytical and problem-solving skills, with advanced proficiency in Excel or Google Sheets and experience working with BI platforms such as Power BI, Tableau, Looker, or similar.

- Experience working with commercial KPIs and SaaS metrics, including forecasting, pipeline analysis, ARR, MRR, churn, NRR, and LTV/CAC.

- Demonstrated ability to influence and collaborate with senior stakeholders across Sales, Marketing, Finance, and Leadership teams.

- Experience driving cross-functional projects and implementing process improvements in fast-paced envir