Sales Operations Associate
When our values align, there's no limit to what we can achieve.
At Parexel , we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel , contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.
Job Description:
Sales Systems Enablement & Commercial Support
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Administer user access and licenses across Salesforce and related commercial platforms, including user provisioning and de‑provisioning, license assignment, role‑based access changes.
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Support access governance and compliance by maintaining license inventory, conducting periodic access reviews and reconciliations, and helping resolve access or license discrepancies across Salesforce and related tools.
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Collaborate with commercial team to ensure critical sales execution and forecast data is recorded in Salesforce.com
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Manages Salesforce data cleanliness and data quality on an ongoing basis
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Help develop and manage end user and administrative training documentation in supporting sales training & onboarding program
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Provide ad-hoc system support by troubleshooting the user issues and providing user guidelines
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Drive process improvements, system enhancements and automation opportunities where possible.
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Manage sales territories and account mapping through SFDC
Reporting & Analytics
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Manage SFDC dashboards and sales metrics reporting and analyses
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Update and distribute weekly, monthly, and quarterly sales reports with the latest business results and commentary
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Improve reporting efficiency and accuracy through automation and optimization of reporting processes and data sources.
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Pull data from multiple data sources, including Salesforce.com, customer satisfaction reports, Excel spreadsheets, etc. to aggregate into reports and business insights.
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Fulfill ad-hoc reporting and analytics requests from the global commercial team.
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Work closely with Sales Operations leadership and commercial stakeholders to design and develop system reports and dashboards in alignment with strategic initiatives
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Collaborate with peers in finance, marketing, and other parts of the business to streamline analytical functions and outputs.
Others
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Work with cross-functional stakeholders to support initiatives pertaining to Sales Optimizations
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Support competitive intelligence generation by consolidating, analyzing, and summarizing commercial and market‑related data to inform sales and strategic discussions.
Job Qualification:
- Bachelor’s degree (BS/BA).
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At least 1 year of hands‑on Salesforce experience, focused on building and using reports and dashboards to analyze data and generate business outputs.
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Strong Excel skills, with the ability to work with large datasets and produce accurate, well‑structured analyses.
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Detail‑oriented and collaborative, with the ability to work quickly while maintaining first‑time quality.
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Comfortable working with data to identify insights and improve workflows and processes.
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Curious about business processes; experience supporting process optimization or automation is a plus.
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Strong organizational and English communication skills, with the ability to manage multiple priorities in a fast‑paced environment.
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Strong communication and business mindset, with the ability to understand commercial needs, take ownership, act with urgency, and translate data and requirements into clear actions and high‑quality deliverables.
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Able to clearly communicate data and insights to non‑technical stakeholders.
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Willingness to work in modified (time zone) shift to accommodate global communication and collaboration
Originally posted on Himalayas