Sales Operations Admin Assistant

We're a fast-growing sales organization looking for a Sales Operations Admin Assistant to support a global closer/setter team. You'll be the operational backbone keeping our pipeline clean, our calendars running, and our prospect calls happening on time. This is a high-volume, high-responsibility role — expect 50-60 hours/week. We move fast and the pipeline doesn't stop, so we need someone who thrives with a full plate and wants to grow with a serious sales operation, not someone looking for light part-time work. In exchange, you'll get consistent full-time income, a real seat inside a functioning sales team, and room to take on more as you prove yourself. SHIFT: Start time 6:00 AM EST. This is a hard requirement — the morning workflow below has to be complete before our first sales calls begin at 8-9 AM EST. DAILY WORKFLOW: 1. No-show/cancellation report — review every no-show and cancellation from the prior day (conversation history + call transcript), write a short summary of what happened and why, note whether a reschedule/objection-overcome attempt was made 2. Inbox check — review responses needed and status changes on leads; pass messages into the appropriate team channel (you will not be responding to prospects directly until fully trained) 3. Calendar grading — build a chronological list of every closer's calls for the day with timestamps, mark each confirmed/unconfirmed, score lead quality 1-10, flag calendar conflicts (double bookings, overlapping calls, personal blocks with a call on top) 4. Appointment switching — move the highest-quality leads onto the best-fit closers' calendars 5. Daily report — send a report to the team channel per closer: lead, time, status, quality score, notes 6. Same-day confirmations — begin no later than 9 AM EST, ideally 8 AM EST ONGOING (after morning block): - Work no-shows and reschedules by calling, oldest first: yesterday, 2 days ago, 3 days ago, up to 6 days ago, plus long-term hot follow-ups REACTIVE (can interrupt the above at any time): - Speed to lead — if a new lead hasn't been called within 5 minutes, check the inbox and pass along immediately - Handle cancels/reschedules as they happen — get the lead back on the calendar or at minimum set up the objection to be addressed, then pass to the right closer/setter - Ongoing inbox monitoring — pass messages into the right channel as they come in, tagged to the right person REQUIREMENTS: - 1-2 years of experience in a sales operations, admin, or virtual assistant role - Excellent organizational skills — you'll be managing multiple moving pieces simultaneously without dropping the ball - Clear, fluent spoken English with neutral pronunciation — you'll be on the phone with US prospects daily, so easy comprehension for a US caller is essential - Strong written English as well - Experience with CRM platforms - Reliable internet, quiet work environment, backup power/internet a plus - Must be online by 6:00 AM EST daily, full-time 50-60 hrs/week NICE TO HAVE: - Prior sales experience (not required, but a plus — especially outbound calling or appointment setting) - Experience supporting a sales team specifically (not just general admin) - Familiarity with outbound/inbound call handling HOW TO APPLY: Submit your resume along with: 1. A short video (2 min) introducing yourself and your relevant experience 2. Your available start date 3. Your expected monthly salary (USD) We respond only to applicants who follow these instructions exactly — this is how we screen for attention to detail.