Sales Executive - Service Sales
Responsibilities, skills, and knowledge may be representative, but not all-inclusive of those commonly associated with the position.
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Services Opportunity Identification and Development
- Work closely with customers to identify service needs related to software deployment, optimization, and ongoing support.
- Proactively engage with existing software customers to uncover consulting, training, and implementation opportunities.
- Develop tailored service proposals that align with customer objectives and enhance their return on investment.
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Relationship Building and Customer Success
- Drive meaningful customer engagement within engineering and manufacturing environments by leveraging knowledge of CAD and PLM solutions to align with client workflows, uncover high-impact opportunities, and position services that support design optimization, data management, and digital transformation initiatives.
- Build and maintain strong, long-term relationships with customers by serving as a trusted advisor for their service needs.
- Actively engage with key stakeholders to understand their business challenges and provide customized service solutions.
- Ensure customer satisfaction through regular follow-ups and by addressing concerns or barriers to success.
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Collaboration and Internal Coordination
- Partner with internal teams, including technical consultants and service delivery personnel, to design and deliver high-quality solutions.
- Coordinate resources to ensure timely execution of service projects and deliverables.
- Provide feedback from customers to inform service innovation and continuous improvement.
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Achieving Service Sales Goals
- Meet or exceed sales targets for service-related revenue, including consulting, training, and support packages.
- Maintain a robust pipeline of service opportunities and track progress using CRM tools.
- Effectively overcome objections and clearly communicate the value of EAC’s service offerings.
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Market Expertise and Representation
- Stay informed about industry trends, emerging technologies, and competitive service offerings.
- Represent EAC at industry events, webinars, and customer meetings to promote the value of our service portfolio.
- Deliver compelling presentations and service demonstrations tailored to customer needs.
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Additional Responsibilities
- Collaborate with the software sales team to ensure a seamless transition from software sale to service delivery.
- Provide regular reports on sales activities, customer feedback, and market insights.
- Perform other duties as assigned to support the overall growth of EAC’s services business.
An equivalent combination of education, training and experience will be considered.
Education & Professional Background
- Associate’s or Bachelor’s degree in business or a related field is preferred
- 3–5+ years of sales experience, preferably in software or technology fields
- Demonstrated successful track record of working within sales organizations to achieve and exceed sales goals
Technical & Industry Knowledge
- Exposure to CAD and PLM software is strongly preferred
- Ability to understand and successfully complete training on EAC’s technology, products, and services
- Strong computer skills; experience with NetSuite is preferred
Communication & Interpersonal Skills
- Excellent verbal, written, and interpersonal communication skills
- Strong presentation skills and professionalism
- Ability to quickly process information and effectively overcome objections
Sales Competencies & Critical Skills
- Strong problem-solving and critical thinking abilities
- Results-oriented with the ability to manage time-sensitive deadlines and multiple priorities
- Ability to perform consistently with high collaboration and output
Work Ethic & Personal Attributes
- Enthusiastic, outgoing, confident, and self-motivated (self-starter)
- Strong organizational skills with the ability to work independently with focu