Sales Engineer II
Job Description:
At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
What You Will Do to Contribute to the Company’s Success
- Provide technical sales support to Field Sales, Call Center, and Business Customer Care teams.
- Lead customer discovery calls to understand business needs, technical requirements, current challenges, and growth plans.
- Recommend right-sized solutions for small and medium-sized businesses.
- Provide technical consultation to business owners, operators, and sales associates throughout the sales process.
- Conduct live and remote product presentations and demonstrations.
- Translate technical features into clear customer benefits and practical business outcomes.
- Create accurate technical configurations and solution recommendations for proposals and sales quotes.
- Develop customer use cases that demonstrate how Sparklight products solve common business challenges.
- Train sales and customer care associates on product functionality, positioning, discovery, and new offerings.
- Create sales enablement materials, technical guides, and other resources that improve product knowledge and sales confidence.
- Partner with Sales, Product, Customer Care, Operations, and Project Management to support successful customer experiences.
- Identify additional sales opportunities based on customer requirements, operational needs, and solution gaps.
- Monitor recurring product or customer issues and escalate significant concerns to the appropriate teams.
- Stay current on Sparklight products, industry trends, and technologies relevant to small and medium-sized businesses.
Qualifications
- Three or more years of experience in a technical sales, telecommunications, networking, information technology, or customer-facing technical support role.
- Expertise in business connectivity and telephony, Wi-Fi technology and design techniques, and implementation.
- Working knowledge of business networking concepts, managed services, cybersecurity, SD-WAN, IP addressing, and fixed or mobile 5G/LTE connectivity
- Experience supporting or consulting with small and medium-sized businesses is preferred.
- Bachelor’s or associate degree in Engineering, Computer Science, Information Technology, Business, or a related field—or equivalent professional experience.
- Ability to earn relevant industry certifications such as CompTIA Network+, Cisco CCNA, Meraki certifications, or similar credentials.
- Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams.
- Ability to create technical documentation, basic solution diagrams, training materials, and customer-facing presentations.
- Strong presentation, communication, and public-speaking skills, including product demonstrations and technical training.
- Ability to explain technical concepts to customers and associates with varying levels of technical experience.
- Ability to assess customer needs, troubleshoot technical concerns, and recommend practical, right-sized solutions.
- Strong organizational skills with the ability to manage multiple sales-support requests and priorities.
- Creative thinking and adaptability in a fast-paced sales and customer-service environment.
- Self-starter with the ability to work independently and collaboratively across multiple teams.
Core Competencies
-
Committed: Values each customer, while working hard to keep their business and support our communities.
-
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
-
Proactive: Understand what our customers need, and actively works to make their relationship with use seamle