Sales Enablement & Training Specialist (SDR – BPO/Call Center)
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title
Sales Enablement & Training Specialist ( SDR – BPO/ Call Center)
Location
Remote
Time Zone
US Time Zones (EST–PST)
Role Overview
We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding , training, and ongoing development of Sales Development Representatives (SDRs) within a BPO/ call center environment. This role is responsible for building structured training programs, managing and coaching SDR teams, and ensuring operational excellence across sales enablement processes. The ideal candidate has hands-on experience in sales leadership, understands outbound sales motions, and is highly operational, tech-savvy, and process-driven.
Key Responsibilities
-
Lead the onboarding and training of all new SDR hires in a BPO/ call center sales environment
-
Design, develop, and continuously improve sales training and enablement programs, including onboarding , product knowledge, sales methodology, and performance improvement modules
-
Create structured work modules and training content within an LMS platform
-
Manage, coach, and mentor SDRs and team leads to drive performance, quality, and consistency
-
Build, manage, and maintain lead lists in collaboration with sales and operations teams
-
Ensure SDRs are trained on lead management, outreach sequencing, and CRM best practices
-
Partner with sales leadership to align training programs with performance goals and KPIs
-
Implement and optimize operational processes, workflows, and sales enablement automations
-
Monitor SDR performance metrics and provide targeted coaching and retraining as needed
-
Serve as a subject matter expert on sales development best practices within a BPO environment
Required Qualifications
-
Prior experience in a sales management, supervisor, or team lead role within a BPO, call center, or high-volume sales environment
-
Proven experience training, coaching, and managing SDR or inside sales teams
-
Strong understanding of sales development roles, outbound prospecting, and lead management
-
Demonstrated ability to create structured training programs, work modules, and enablement content
-
Operationally strong with the ability to design, follow, and enforce repeatable processes
-
High level of technical proficiency and comfort working with LMS platforms, CRMs, and sales tools
-
Non-negotiable: Must have prior experience working in a fully remote environment, be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and have experience working with US or UK-based companies. Candidates without this experience will not be considered.
Preferred Qualifications
-
Experience building or scaling SDR training programs from the ground up
-
Familiarity with sales enablement frameworks and methodologies (e.g., outbound cadences, qualification frameworks)
-
Experience implementing or optimizing sales automations and workflows
-
Background in BPO operations or outsourced sales teams
-
Exposure to performance management, quality assurance, or call coaching programs
Tools & Technology
- Learning Management Systems (LMS)
-
CRM platforms (e.g., Salesforce , HubSpot , or similar)
-
Sales engagement and dialer tools
- Lead sourcing and list management tools
-
Remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar)
-
Automation and workflow tools for sales operations and enablement
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Originally posted on Himalayas