Sales Development Representative - Upsell

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since launching in 2014, we've grown from startup to global scale, reaching a valuation of over $2 billion and building a presence across six countries, with even more growth ahead. We now serve over 350,000 SMEs, pay more than 3 million employees, and support a growing pool of job seekers finding their next role through our platform.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

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We are Mission First - Our Mission determines what we work on, where we invest, and where we focus. Every decision runs through a single filter: does this accelerate our Mission?

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We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy

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We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale

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We Live by Our Values - we role model our values 100% of the time

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We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role

Kickstart your sales career: $72k base, $128,640 OTE uncapped, 140%+ achievable.

As our Upsell Sales Development Representative, you’ll be working with our Account Executives and guided by an experienced SDR Manager and will be instrumental in shaping growth across our ANZ customer base through proactive outreach and targeted upsell strategies. This role must be based in Australia.

Your key focus areas will be:

- Proactively generate and qualify outbound upsell opportunities within existing customers through personalised outreach.

- Re-engage disengaged accounts to identify renewed interest or expansion potential.

- Collaborate with Account Executives to progress and close deals, ensuring a seamless handover process.

- Build and maintain a healthy outbound pipeline within your assigned customer segment, partnering with Customer Success and Marketing to surface expansion signals and uncover customer pain points.

This will include:

- Researching existing accounts to uncover expansion opportunities and identify key stakeholders.

- Initiating outbound outreach via phone, email, LinkedIn, and other channels to drive interest in additional Employment Hero products.

- Conducting engaging discovery calls to understand business needs and align solutions accordingly.

- Routing qualified opportunities to Account Executives for further development and closure.

- Keeping detailed and up-to-date records of all outreach and conversations in CRM tools.

- Participating in outbound campaigns in collaboration with Marketing to support product launches and strategic initiatives.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

- Proven experience in outbound B2B sales, lead generation, or SDR roles.

- Confidence in prospecting and cold outreach, particularly via phone and email.

- Strong communication and storytelling abilities with the capacity to engage and influence decision-makers.

- Experience using tools like Outreach, Salesforce, LinkedIn Sales Navigator, and ZoomInfo/Lusha.

- A goal-oriented mindset and a track record of hitting or exceeding KPIs.

- Resilience, curiosity, and the ability to think on your feet in a fast-paced environment.

What we can offer

At Employment Hero, we don't just talk about a better way to work. We live it.

Joining Employment Hero means you'll:

- Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.

- Be trusted to own your work, make decisions, and have a real impact from day one.

- Access cutting-e