Sales Consultant
Who We Are
At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.
As an Inbound Sales Consultant,you’llbe the trusted advisor for existing customers and warm prospects.You’llhandle inbound contacts, proactively follow up on qualified web leads and referrals, and convert technical questions into sales by solving immediate problems and conducting meaningful account reviews that uncoveradditionalopportunities. This role is part consultant, part closer and 100% focused on delivering value with integrity.
What you’ll do & how you’ll make your mark.
-
Consult: Conduct discovery conversations with existing customers and qualified inbound leads tounderstandbusiness goals, pain points, and technical constraints.
-
Advise& recommend: Translate discovery into clear recommendations across domain, hosting, WordPress, security, design, and marketing services-matching product fit to businessoutcome.
-
Close with integrity: Use consultative selling skills to guide customers to the rightsolutionand close deals that genuinely help their business.
-
Outbound follow-up: Actively prospect and convert qualified web forms and referrals into conversations and closed revenue.
-
Experience ownership: Turn technical troubleshootingandproduct questions into sales outcomes by solving the immediate needof each customer and presenting recommendations to help them manage and grow their online presence.
-
Account review: Complete concise account reviews during interactions toidentifyupsell,cross‑sell, and retention opportunities.
-
Fulfillment coordination: Own the customer handoffpost‑salefor Professional Services (Design and Marketing) to ensure a smooth delivery experience.
-
Hit targets: Consistently meet or exceed sales, conversion, andavailabilitymetrics.
-
Maintainexpertise: Keep current on product features, roadmap, and hosting industrytrendsso recommendations aretimelyand credible.
-
Collaborate: Work with support, product, and operations teams to resolve issues within scope and escalate appropriately.
-
Communicate clearly: Deliver professional and persuasive written and verbal messages to customers and internal stakeholders.
Who you are & what you’ll need to succeed.
-
Consultative closer:You’recomfortable leadingdiscovery, making recommendations, and closingwithout pressure tactics.
-
Problem-solver: You can turn technical conversations into solutions that create value and revenue.
-
Persistent and proactive: You follow up diligently on web leads and referrals,maintainingmomentum in multi-touch sales cycles.
-
Clear communicator: Excellent verbal and written skills—able to explain technical concepts in plain language.
-
Metrics-driven: You enjoy working toward measurable goals andoptimizing forconversion and customer success.
-
Customer-first mindset: You genuinely want small businesses to succeed and tailor recommendations to their needs.
-
Comfortablewitha fast pace: You can multitask, prioritize, andmaintaincomposure in a busy environment.
Preferred experience
-
3+ years in inbound or inside sales, preferably in SaaS, hosting, digital services, or technical support-to-sales roles.
-
Demonstrated success converting warm leads/web forms/referrals into revenue.
-
Experience doing account reviews andidentifyingupsell/cross-sell opportunities.
-
Familiarity with WordPress, domains, hosting, or digital marketing is a plus.
What success looks like
-
High conversion rate from inbound and warm outbound contacts.
-
Frequent, concise account reviews that uncoveradditionalrevenue opportunities.
-
Strong customer satisfaction and low churn on customers you engage.
-
Reliable fulfillment handoffs that lead to positivepost‑saleoutco