RPA Support Engineer

RPA Support Engineer
Summary of Position:

The RPA Support Engineer is responsible for the day-to-day support, maintenance, and optimization of Robotic Process Automation (RPA) solutions built on UiPath and Microsoft Power Automate. This role is for production bot issues, performs root-cause analysis, implements fixes, and ensures RPA workflows operate reliably and efficiently. The ideal candidate will also bring experience with AI-powered intelligent automation platforms — specifically UiPath AI Center / Document Understanding and Microsoft AI Builder (AI IXP capabilities) to help the organization expand its intelligent automation footprint.
Duties & Responsibilities:

- Monitor, triage, and resolve incidents for UiPath and Power Automate bots in production environments

- Perform root-cause analysis on failures, exceptions, and performance degradation; document findings and corrective actions

- Ensure all automated processes involving PHI/PII comply with HIPAA requirements; partner with compliance and security teams on audit logging and access controls

- Support and maintain AI-enhanced automation workflows leveraging UiPath AI Center, Document Understanding, and Communications Mining

- Maintain accurate support runbooks, troubleshooting guides, and knowledge base articles for all supported automations

- Perform other duties, as assigned, to ensure effective operation of the department and the Company

- Live by and promote Verisma Core Values

Minimum Qualifications:

- High school diploma or GED equivalent, required; Bachelor’s degree, preferred

- 2+ years of hands-on experience supporting or developing RPA solutions using UiPath (Orchestrator, Studio, Attended/Unattended Robots)

- 1+ years of experience with Microsoft Power Automate (cloud flows, desktop flows, connectors, and the CoE toolkit)

- Solid understanding of RPA architecture concepts: bot lifecycle, exception handling, queues, assets, and credential management

- Experience working within ITSM frameworks (ServiceNow, Jira Service Management, or similar) for incident, problem, and change management

- Proficiency in at least one scripting language (PowerShell, Python, or VBScript) for supporting automation infrastructure

- Strong analytical and troubleshooting skills with the ability to interpret logs, trace files, and Orchestrator/Power Platform diagnostic data

- Ability to travel on a quarterly basis, subject to change

Originally posted on Himalayas