RN Trainer (Contract)

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Temporary trainer position to support seasonal ramp Job title: RN Trainer (Contract) Job Description: Education: - RN Mandatory Skills: - Strong clinical judgment and case management expertise. - Ability to ensure readiness to production by validating OJT/nesting performance against client expectations. - Skilled in coaching, mentoring, and performance feedback, particularly during nesting and JIT phases. - Knowledge of Medicare and Medicaid program requirements and payer criteria. - Ability to design and deliver refresher/upskilling modules based on client needs, NPS trends, and Quality opportunities. - Proficiency in training documentation, reporting, and administrative accuracy. - Instructional design awareness: able to recommend curriculum enhancements to clients based on learner feedback and performance data. - Strong communication and presentation skills, with the ability to simplify complex concepts. - Collaboration and stakeholder management with clients, operations, and quality teams. - Effective time management and workload prioritization in a fast-paced environment. Roles & Responsibilities: - Facilitate new hire, upskilling, refresher, and ongoing training in classroom and/or virtual environments. - Deliver just-in-time (JIT) and nesting/OJT support, coaching learners on client processes and expectations in real-world program contexts. - Complete and maintain certification through the client-led Train-the-Trainer program. - Prepare and submit training reports, scorecards, nesting dashboards, and certification trackers accurately and on time. - Maintain training documentation and materials, ensuring alignment with client requirements and program standards. - Manage training schedules, logistics, and learning resource inventories. - Monitor learner progress through case simulations, knowledge checks, and performance metrics. - Provide feedback, coaching, and remediation during nesting/OJT to ensure learners meet clinical and operational standards before production sign-off. - Partner with Operations and Quality teams to embed client program requirements into training delivery. - Provide recommendations to clients for curriculum enhancements based on learner feedback, operational performance, and compliance needs. - Design and deliver refresher and upskilling modules based on client updates, NPS trends, or Quality opportunities. - Stay current with payer policies, client requirements, and best practices in adult learning. - Coach and facilitate training in case handling, effective call management, and customer experience performance (including NPS). Location: Work@Home USAUnited States of America Originally posted on Himalayas