RN Care Manager Preceptor
Job Title: RN Care Manager Preceptor
Job Location: Work at Home, Illinois, United States
Job Location Type: Remote
Job Contract Type: Full time
Job Seniority Level:
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Title: Preceptor, RN Care/Case Manager Team
Travel Requirements: FIFTY (50) percent travel time across SEVEN (7) states.
Role Summary
The RN Care Manager (RN-CM) Preceptor serves as a clinical educator, mentor, and subject matter expert for the RN Care Manager program. This role is responsible for onboarding and training newly hired RN-CMs, validating clinical competencies, supporting workflow adoption, and promoting best practices across the care management team. The RN-CM Preceptor partners closely with operational leadership to ensure RN-CMs are equipped with the knowledge, skills, and confidence necessary to deliver high-quality care management services that improve patient outcomes and support organizational goals.
Key Responsibilities
Onboarding and Training
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Lead onboarding and orientation for newly hired RN Care Managers.
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Develop and maintain standardized onboarding curricula, training materials, job aids, and learning resources.
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Facilitate virtual and in-person training sessions on RN-CM workflows, care management principles, documentation standards, and technology platforms.
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Coordinate and oversee shadowing experiences and structured learning plans.
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Monitor onboarding progress and provide regular feedback to new hires and leaders.
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Validate readiness for independent practice through competency assessments and skills demonstrations.
Competency Management
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Develop and maintain RN-CM core competency standards.
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Conduct annual competency assessments and skills validations.
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Identify knowledge gaps and create targeted development plans.
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Support remediation plans for RN-CMs requiring additional coaching or performance support.
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Ensure consistency in practice standards across markets and regions.
Clinical Practice Leadership
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Serve as a subject matter expert for RN-CM workflows, care coordination, chronic disease management, care planning, transitions of care, and patient engagement.
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Promote evidence-based care management practices.
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Support adoption of new workflows, programs, and technology enhancements.
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Participate in pilot programs and assist with change management efforts.
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Provide consultation and guidance on complex patient cases when needed.
Coaching and Mentorship
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Provide ongoing mentorship and professional development support for RN-CMs.
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Foster a culture of continuous learning and clinical excellence.
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Facilitate peer learning opportunities, case reviews, and best-practice sharing.
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Support career development and succession planning efforts within the RN-CM program.
Quality and Performance Improvement
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Monitor onboarding and competency outcomes to identify improvement opportunities.
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Analyze performance trends and recommend educational interventions.
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Partner with operational leaders to improve quality metrics, care management outcomes, and documentation accuracy.
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Support audit and compliance activities related to RN-CM practice standards.
Collaboration
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Partner with RN-CM leaders, Clinical Operations, Population Health, Learning & Development, and other stakeholders to ensure alignment of training and competency programs.
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Collaborate with interdisciplinary teams to support integrated care delivery.
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Participate in organizational committees and workgroups as assigned.
Qualifications
Required
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