Remote Receptionist | Work for a U.S. Law Firm | Fully Remote
Be the Voice That Makes a Difference
PJI Law , PLC is a fast-growing boutique law firm headquartered in the Washington, DC area. Every day, people contact us during some of the most stressful moments of their lives. Our Receptionists are often the very first person they speak with, and the first impression they have of our firm.
We're looking for someone who genuinely enjoys helping people, communicates with warmth and professionalism, and takes pride in delivering an exceptional client experience.
This is far more than simply answering phones. You'll become an integral member of a high-performing remote team that values professionalism, excellence, integrity, and continuous growth.
No legal experience is required. We provide comprehensive training; we're looking for the right attitude, work ethic, and commitment to excellence.
Monthly Compensation
$800 USD Base Salary + Up to $150 USD Monthly Performance Bonus
Your salary is paid in USD, providing stability and competitive earning potential while working remotely from South Africa.
What You'll Be Doing
As a Receptionist at PJI Law , you'll play a vital role in creating an exceptional first impression for every person who contacts our firm. You'll ensure all incoming communications are handled promptly, professionally, and consistently while supporting the Intake Team and helping keep our daily operations running smoothly.
Your responsibilities will include:
- Answering incoming calls within 5 seconds, promptly and professionally, while following established call scripts and workflows
- Providing a warm, empathetic, and professional experience for every caller
- Managing SMS and email communications using approved templates and responding within established service standards
- Accurately documenting every client interaction, call, and disposition in our CRM
- Creating and managing new leads in our CRM when Intake Specialists are unavailable
- Referring prospective clients to appropriate resources when our firm is unable to assist, following established referral procedures
- Supporting the Intake Team with scheduling, reminders, conflict checks, client agreements, and data entry as needed
- Maintaining accurate records and ensuring information is entered correctly into our systems
- Assisting with process documentation and administrative projects
- Performing general administrative and office support duties during quieter periods
- Collaborating with team members to ensure every caller receives an outstanding client experience
We're Looking For Someone Who:
- Can remain focused while working independantly from home
- Has outstanding customer service and communication skills
- Enjoys helping people and answering questions
- Has a calm and professional demeanor
- Has excellent phone etiquette
- Is fluent in spoken and written US English
- Has exceptional grammar, spelling, and attention to detail
- Learns new technology quickly
- Thrives in a structured, fast-paced environment
- Can multitask without sacrificing quality
- Takes ownership of their work
- Has a growth mindset and welcomes feedback
- Can complete the workday without checking personal social media
This role is built for someone wired a specific way. If a missed call makes you twitch, if "I'll respond later" isn't in your vocabulary, and if inbox-zero is a way of life rather than a goal — we should talk.
Work Schedule
This is a full-time remote position working US Eastern Time business hours, Monday – Friday.
- Working hours will generally fall between 7:00 AM and 8:00 PM Eastern Time (ET), depending on your assigned shift. This corresponds to approximately 1:00 PM/2:00 PM through 2:00 AM/3:00 AM South African Standard Time (SAST), depending on U.S. daylight saving time. Shifts may start as early as 7:00 AM and end at 4:00 PM, or start as late as 11:00 AM and end at 8:00 PM ET.
Technology Requirements
Prior to your start date, you'll need:
- Computer with:
- Windows 1