Remote Operations & Client Success Representative (Virtual Assistant)

About Us Molly Maid of Central Westchester is a growing cleaning referral agency serving Westchester County, NY and surrounding areas. We connect clients with vetted, professional independent cleaners for residential and commercial spaces. We operate 7 days a week and pride ourselves on quality, trust, and convenience. We're a lean, remote team — and we need someone sharp, reliable, and self-driven to help us operate and grow. The Role This is not a typical VA position. We're looking for someone who can eventually run day-to-day operations independently — think area manager in a remote setting. You'll handle everything from answering client inquiries to coordinating cleaners to closing new bookings. If you're a go-getter who takes ownership and communicates exceptionally well, keep reading. Your Responsibilities • Answer inbound calls, texts, and email s from clients promptly and professionally (U.S.-based clientele) • Handle booking, scheduling, and calendar management • Conduct outbound follow-ups to leads and past clients • Close new bookings using our pricing and promotions • Recruit, vet, and onboard independent cleaning professionals • Manage client satisfaction follow-ups; resolve issues and escalations • Post and engage on social media (Facebook , Instagram, Google) • Maintain records in our CRM/tracking tools • Identify and flag operational issues to the owner • Take initiative to improve processes — we want someone who brings ideas, not just tasks You Are a Great Fit If You: • Have excellent spoken and written English — you'll be communicating directly with U.S. clients by phone, text, and email • Are highly organized and can manage multiple priorities without hand-holding • Have experience in customer service, sales, or operations (service industry a plus) • Are proactive — you follow up, flag problems early, and don't wait to be told • Are comfortable working U.S. Eastern Time hours (full or partial overlap required) • Have a reliable internet connection and a quiet workspace • Are looking for a long-term position with growth opportunity Bonus Points For: • Experience with a U.S.-based service business (cleaning, home services, real estate, etc.) • Familiarity with tools like Google Workspace, Slack, Jobber, or similar CRMs • Social media content creation experience What We Offer • Competitive bi-weekly Pay • Performance commissions • Stable, long-term position with a growing company • Performance-based raises • Clear growth path — we develop from within • Supportive owner who provides systems, training, and tools **How to apply** Read carefully — applications that don't follow these steps will not be reviewed. 1. Send your resume 2. In the subject line or first line of your message, write: "I read the full post – MM Application" 3. Include a 2–3 sentence answer to this question: "Describe a time you handled a difficult customer or solved a problem without being told what to do." 4. Include your available hours in U.S. Eastern Time 5. Record a 60–90 second voice or video message answering this question: "Tell us who you are, why you're a great fit for this role, and how you would handle a client who calls upset because their cleaner didn't show up." Upload it to Google Drive, Loom, or Dropbox and include the link in your application. Applications without all 5 items — including the recording link — will not be reviewed.