Remote Medical Assistant- Healthguide
As a Healthguide, you will be supported by clinical teams in your strengthening of the connection between the patient and their primary care physician/medical practice staff, as well as improving the patient’s health and well-being. The Healthguide engages patients and helps them navigate their care, solve their healthcare issues, and improves communication with their medical practice.
WHAT YOU’LL BE DOING
- Working primarily remotely, Healthguides will be working with the patient’s medical practice staff and Guidehealth ’s Case Management team, to manage a targeted population of patients.
- Functioning independently and being a highly collaborative team member as an extension of medical practice.
- Assisting the patient in achieving better health outcomes by addressing their questions and concerns, connecting them with the medical practice, partnering in implementing high-impact care plans and closing care gaps, escalating medical issues, and navigating them to the right resources including assisting with referrals to specialty care and community-based organizations (CBOs).
- Accurately documenting patients’ medical history and medical issues in the electronic health record (EHR).
- Understanding the referral and prior authorization process.
- Continuously building a trusting, professional, working relationship with assigned medical practices and within the Guidehealth organization.
- Implementing and meeting assigned Key Performance Indicators to produce a positive patient health outcome, while decreasing medical spend.
- Utilize effective communication modalities (calls, texts, portals, emails) to engage and schedule high-risk patients.
- Appropriately escalating medical issues to the Health Guide Registered Nurse, Primary Care Physician Medical practice or Guidehealth leadership.
- Following all security policies and procedures in order to protect all PHI (Protected Health Information) under Guidehealth ’s custodianship as well as Guidehealth Intellectual Properties.
- Position may require compensated travel as needed (10-15%) to clinical sites in the Atlanta, GA area for patient and provider engagement and conducting retinal eye exams with paid training provided.
WHAT YOU'LL NEED TO HAVE
- Certified or Registered Medical Assistant OR Certified EMT required with 2 or more years of experience.
- A love for patient coordination to serve people with complex medical and social needs.
- Willingness to become proficient in motivational interviewing, critical listening skills and behavioral change management that lead to better patient engagement.
- Strong interpersonal skills with a focus on empathy, patience, professionalism, and respect in all patient, team, and client interactions.
- Exceptional conversation skills and the ability to precisely document patient interviews leveraging software and in real time.
- Experience and understanding of medical terminology and the function of a primary care physician practice.
- Knowledge of the social determinants of health.
- Demonstrated competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (i.e., Electronic Medical Records, care management analytics databases, phone dialing system, Microsoft Office).
- Proficiency in Microsoft Office: Outlook, Word, Excel
- Familiarity with a wide variety of electronic health records, such as: eClinicalWorks, EPIC, Athena, Cerner. Ability to balance competing priorities while remaining detail oriented and focused.
- Exceptional written, visual and verbal communication skills.
- Ability to track the progress of multiple tasks while ensuring that tasks are completed.
- Ability to work independently as part of a patient’s overall care team under supervision of licensed clinical professionals.
- Demonstrated ability to work successfully in a remote work environment.
- Reliable transportation and a valid state driver’s lice