Remote Live Chat Agent

Key Responsibilities:

- Handling customer queries on Web Chat, E-mails and Social Media

- Educate current and potential customers with product and service information

- Maintain accurate customer records

- Identify and escalate priority issues to the Team Leader and Ops Team

- Actively participate in team meetings

Key Performance Indicators:

- Handle all queries in a polite, professional manner

- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution

- Educate customers on services and processes

- Escalate any issues to the Team Leader

- Achieve agreed KPIs and Objectives

- Adhere strictly to shift schedules

- Adhere to laid down internal policies, procedures and processes

- Work collaboratively with the team

Qualifications

- A Bachelors degree from any stream if a Fresher

- Minimum HSC with a minimum of 1 year of relevant experience

- Passionate about customer care

- Good typing skill

- Fluent in written and spoken English

- Able to work well under pressure and under minimum supervision

- A fast learner who is able to work with set targets

- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

Additional Information

- IT Asset provided

- 5 Days working

- Health and vision Insurance

- Annual Bonus

- Night Shift Allowance

- Overtime Payment

- Referral Hire Bonus

- Team Outings

- Education allowance (Training courses, Udemy, Coursera, etc.)

- Job Location: Remote

Originally posted on Himalayas