Remote Inbound Sales Representative (Saskatchewan)

LOCATION
Remote Work-at-Home POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a passion for sales and customer service? We’re looking for Sales Representatives to support our clients’ sales programs while also assisting with inbound customer service, help desk, and back-office operations. You’ll represent some of the world’s most recognizable brands, helping customers find the right solutions and delivering an exceptional experience with every interaction.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES
Key Responsibilities:

- Handle inbound calls with professionalism, empathy, and efficiency.

- Use your training and product knowledge to answer questions and recommend suitable products and services.

- Build rapport with customers, understand their needs, and resolve issues effectively.

- Research internal systems to locate missing information and collaborate with other departments as needed.

- Manage customer accounts and process orders accurately using company systems.

- Follow scripts, policies, and procedures to ensure compliance and consistency.

- Protect customer privacy by handling confidential information responsibly.

- Escalate unresolved issues to the appropriate team or manager.

- Stay current by attending training sessions and reviewing updated materials.

- Maintain excellent attendance and adhere to your work schedule.

CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications

- Must be 18 years or older with a high school diploma or equivalent .

- Strong communication skills —both written and verbal.

- Ability to type 20+ words per minute with accuracy.

- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

- Familiarity with Windows operating systems .

- Dependable and punctual with a strong sense of responsibility.

- Skilled in problem-solving, conflict resolution , and customer follow-up.

- A customer-first mindset : empathetic, patient, and responsive.

- Ability to multi-task , stay organized, and work independently.

- Comfortable in a fast-paced, evolving environment .

- Strong interpersonal skills and a collaborative team spirit.

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 fo