Remote Facilities Systems Administrator (Gaithersburg, MD, US, 20878-2204)
Position Title: Remote Facilities Systems Administrator
Location: Remote | East Coast
Salary: $90,000 - $100,000
Location: Gaithersburg, MD
Shift: Monday - Friday with some weekends as needed
Other Forms of Compensation: none
ESFM is the corporate facilities management (FM) division of Compass Group USA , a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email .
Job Summary
We are seeking an experienced Remote IWMS Systems Administrator with strong expertise in FM:Systems or comparable IWMS and system to support , maintain, and enhance our Integrated Workplace Management System environment. This role is responsible for the administration, configuration, optimization, and ongoing support of the FM: Systems platform to enable efficient management of space, facilities, occupancy, moves, maintenance, and workplace data.
The ideal candidate will combine strong technical system administration skills with a solid understanding of facilities management business processes, stakeholder support, data governance, and system integration. This person will work closely with Facilities, Real Estate, Workplace, IT, and business teams to ensure the platform meets operational and strategic needs.
Requirements
FM Systems Application is required for this position
AutoCAD is required
Revit is preferred
10% travel is required to travel to the facility annually
Key Responsibilities
• System Administration: Administer and maintain the FM: Systems platform, including system configuration, user setup, permissions, workflows, forms, and module support.
• Platform Support: Provide day-to-day support for FM: Systems users, troubleshoot system issues, manage incidents, and resolve application defects or data problems in a timely manner.
• Configuration and Enhancement: Configure and optimize FM: Systems modules to support business processes such as space management, room reservations, move management, maintenance coordination, asset tracking, and workplace services.
• Data Management: Maintain high-quality facility and workplace data, including space, occupancy, floor plans, assets, locations, and employee assignments. Perform regular audits and validation to ensure data integrity.
• CAD / Floor Plan Coordination: Support the management of floor plans, drawings, and space data integrations with CAD or related drawing systems used within FM:Systems.
• Reporting and Analytics: Develop, maintain, and enhance dashboards, standard reports, ad hoc queries, and KPIs to support facilities and workplace decision-making.
• System Integration: Coordinate and support integrations between FM: Systems and other enterprise platforms such as HR systems, ERP systems, Active Directory, ticketing tools, building systems, and reporting platforms.
• Testing and Release Support: Suppo