Remote E-Commerce Operations Assistant

Job Summary: We are seeking a proactive and detail-oriented Remote E-Commerce Operations Assistant to support the daily operations of our growing online business. This role is responsible for managing product listings, marketplace operations, customer support, advertising initiatives, AI-generated content, and product-related projects across multiple e-commerce platforms. The ideal candidate is highly organized, tech-savvy, and capable of working independently in a fast-paced environment while maintaining accuracy and meeting deadlines. This position is well-suited for either an experienced e-commerce professional who can contribute immediately or a highly trainable individual with strong communication, problem-solving, and analytical skills who is eager to grow within the organization. Key Responsibilities: - Create, optimize, and maintain product listings across various e-commerce platforms. - Create product photos and videos using AI tools and coordinate with Fiverr freelancers as needed. - Assist with social media marketing initiatives, including TikTok advertising campaigns. - Manage and optimize advertisements on Amazon and other online marketplaces. - Handle customer inquiries and provide customer support. - Assist with packaging projects and product improvement initiatives. - Manage returns, resolve customer issues, and help improve customer satisfaction. - Perform other duties related to the position as assigned. Qualifications & Requirements: - Proficient level of English (written and spoken). - Excellent professional and communication skills, allowing for effective collaboration with clients, vendors, and teammates. - Experience with Amazon, Shopify, Walmart Marketplace, or similar platforms. - Familiarity with AI tools is preferred. - Experience in e-commerce, operations, administrative support or related roles. - Experience utilizing reporting tools such as Excel, Google Sheets, Shopify, and Amazon reports is preferred. - Strong organizational, time-management, and multitasking skills. - Detail-oriented with strong accountability, problem-solving, and critical-thinking skills. - Previous e-commerce, online retail, or marketplace experience preferred. - Proven ability to meet deadlines consistently in a fast-paced environment. - Comfortable working within structured processes and established workflows. - Ability to quickly learn new systems, software, and workflows. - Proficiency with Microsoft Office (Word, Excel, Outlook), and standard business tools (email, spreadsheets, document management). - Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach. - Positive attitude and the ability to learn and adapt quickly. - Ability to understand and follow established processes accurately with minimal supervision. - Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs. - Interested in long-term career opportunities. - Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet. Compensation & Benefits: - 100% remote work. - Compensation in USD. - Full-time position with 40 hours weekly. 8AM to 5PM EST. - Please note that this is a long-term opportunity. - Great work environment with potential for growth. Originally posted on Himalayas