Remote Customer Support Specialist with Slovenian and English - Bulgaria (Sofia,
Come and work with us.
Foundever ® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
YOUR RESPONSIBILITIES:
- Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;
- taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
- Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
- Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
- Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
- Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
- proactively provide support and assistance to colleagues and work together as a team.
THE CANDIDATE:
- Has very good command of spoken Slovenian (C1-C2);
- Has good command of spoken English (C1-C2);
- experience in a contact center or customer facing role is beneficial;
- can adapt quickly to changes in products, process and technology;
- has proven track record of excellent attendance and time-keeping;
- has good computer literacy.
Foundever ® OFFERS YOU:
- Competitive remuneration scheme;
- Standard working schedule;
- Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
- To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
- Opportunities for a long-term professional career;
- Entitlement to company internal training and development accordingly global standards;
- Work from home.
Go further with Foundever ®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Originally posted on Himalayas