Remote Customer Service Representative (Nova Scotia)

LOCATION
Remote Work-at-Home POSITION OVERVIEW

REMOTE CUSTOMER SERVICE REPRESENTATIVE

Looking for opportunities to work for a rapidly growing company? We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and provide customers with quality product and services. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.

There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone.

This is an entry-level position that offers on the job paid training. While prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus.
POSITION RESPONSIBILITIES

WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?

This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Our entry-level Contact Center Representatives are responsible for the following tasks:

- Listen to customers, understand their needs, and resolve customer issues

- Utilize systems and technology to complete account management tasks

- Recognize sales opportunity and apply sales skills to upgrade

- Explain and position the products and processes with customers

- Appropriately escalate customer dissatisfaction with managerial team

- Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?

MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications

- Must be 18 years of age or older

- High school diploma or equivalent

- Excellent organizational, written, and oral communication skills

- The ability to type swiftly and accurately (20+ words a minute)

- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

- Basic understanding of Windows operating system

- Highly reliable with the ability to maintain regular attendance and punctuality

- The ability to evaluate, troubleshoot, and follow-up on customer issues

- An aptitude for conflict resolution, problem solving and negotiation

- Must be customer service oriented (empathetic, responsive, patient, and conscientious)

- Ability to multi-task, stay focused and self-manage

- Strong team orientation and customer focus

- The ability to thrive in a fast-paced environment where change and ambiguity prevalent

- Excellent interpersonal skills and the ability to build relationships with your team and customers

ABOUT MCI (PARENT COMPANY)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 50