Remote Customer Service Associate, Temporary

Role Overview

As a Temporary Customer Service Associate, you'll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment.
What You Will Do

Support customers via voice and chat using Amazon Connect, deliver a positive experience through empathy, patience, and clear communication, resolve customer issues using AWS tools, and handle multiple tasks in a fast-paced call center environment.
Why It Might Be a Fit

Communicate clearly and professionally, enjoy helping people, solving problems, and learning new technologies quickly, adapt well in fast-paced, changing environments, and follow structured workflows and procedures with consistency and accuracy.
Requirements

- High school diploma or equivalent

- Must be at least 18 years old

- Must have a quiet, distraction-free home workspace

- Must be proficient using Browsers such as Chrome, Firefox or Safari

- Ability to learn and use multiple systems, windows, and monitors

- Professional fluency in English (CERF C1 or higher)

- Must reside in an approved state*

- Home Internet that meets the following requirements: 30 Mbps download, 15 Mbps upload, 100ms ping or less, Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)

- Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems

Benefits

- Paid training and ongoing support

- Hands-on experience in customer experience and tech-enabled services

- Strengthen core skills like communication, customer service, and multitasking

- Variable pay

Originally posted on Himalayas