Remote Customer Service Associate

Who we want:
- You will receive inbound calls from our Merchants, answering questions, while driving issues to resolution to the client’s satisfaction.

- We want our merchants to receive a WOW experience as they interact with someone who can be both an active listener and help clients figure out the best solution.

- Use your great verbal and written communication skills to provide excellent service to our merchants.

Basic requirements for consideration:
- Resume with application

- High School diploma or GED

- Minimum of one year of experience working in a customer facing role, preferably in customer service (ex: retail, restaurant, hospitality).

- Quiet and secure working environment free from background noise and be able to guard client confidential information.

- Familiarity with computers and internet navigation

- Internet speed requirements: To test internet speed, visit and click GO - results will display at the top of the page

- o Ping less than 50 ms

- o Download greater than 12.0 Mbps

- o Upload greater than 2.0 Mbps

Preferred qualifications:
- Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution

- Strong work tenure with previous roles lasting a year or more

Originally posted on Himalayas