Remote Bookkeeper + Customer Support Specialist

We're a growing flower business looking for a detail-obsessed bookkeeper who genuinely enjoys making numbers tie out to the penny. You'll own the daily financial pulse of the business — tracking every sale across Shopify, cash, and Zelle, reconciling team logs against actual payments, and catching discrepancies before they become problems. This is not a passive data-entry role. We need someone who notices when something doesn't add up and digs until they find out why. What You'll Do Daily (the core of the job): *Record all sales across Shopify, cash, and Zelle in QuickBooks *Reconcile the team's daily sales logs against actual payments received *Track inventory movement (incoming, sold, remaining, wastage) *Flag discrepancies, missing items, or anything that looks off *Submit a daily report summarizing sales, cash position, and any variances Weekly: *Maintain Excel reports for sales, inventory, and cash trends *Prepare a weekly summary report for the owner Reconcile bank activity and payment processor payouts As needed: *Respond to customer messages when the team is tied up *Support the owner with light admin tasks tied to financial operations What We're Looking For Required: *Real QuickBooks experience (you can explain the difference between a sales receipt and an invoice without thinking) *Strong Excel skills — pivot tables, SUMIFS, VLOOKUP/XLOOKUP, and you build formulas, not just formatted tables *Multi-channel sales reconciliation experience (ideally Shopify + cash + a digital payment app like Zelle, PayPal, GCash, etc.) *Honest, calm, and methodical — you document your work and aren't defensive when asked to explain it *Clear English communication, written and spoken *Reliable internet and a quiet workspace for the daily report Bonus points for: *Retail or perishable inventory experience *Bookkeeping for a US-based small business *Experience reconciling Shopify payouts (you know payout timing and fee handling) What This Job Is Not *It's not a place to learn QuickBooks from scratch — we need someone who already works in it daily. *It's not a 9-to-5 with someone watching over you. You'll work independently, which means missed reports are immediately visible. *It's not a stepping stone — we want someone who'll grow with us for at least 18–24 months. Bonuses and pay increases are tied to performance and tenure. How to Apply Send the following to ---------- 1. A 1–2 minute voice recording answering this question: "Walk me through how you would handle this situation — at the end of the day, the team's sales log shows $1,847 in cash sales, but the cash drawer only has $1,790. What do you do?" 2. A sample of your bookkeeping or Excel work — a sanitized reconciliation, sales report, or inventory tracker you've actually built. Screenshots or files are fine. Templates downloaded from the internet don't count. 3. A short note with: *Your years of QuickBooks experience *Your current timezone and weekly hours of availability *One sentence on why this role fits you right now Applications missing any of these three items will not be reviewed. We're serious about detail — the application itself is the first test.