Remote Account Manager – Client Services & Project Management/Implementation

Overview We are seeking full-time, self-motivated team members to be part of our growing company that values long-term employees and meaningful client impact. While our main office is in Arizona, Unitas has employees in several states who work successfully from home. Unitas helps dental practices across the United States virtually manage, negotiate, and optimize the insurance aspects of their business. Our clients rely on us to guide them through complex, high-impact insurance decisions that directly affect the financial health of their practices. The Account Manager serves as the primary point of contact for a portfolio of dental practices and is responsible for managing each account as a long-term project from start to finish. This role involves a significant amount of client communication, but it is not a basic customer service or call-center position. It is best suited for individuals who enjoy owning complex work, managing multiple moving pieces, and seeing long-term projects through to completion. Remote Work We provide all required computer equipment. Employees must have a reliable internet connection and a quiet, professional workspace. “Remote” means working from home, but when clocked in, employees are expected to be fully engaged in their role. This includes working from a distraction-free environment, without background noise, and not working other jobs or acting as a primary caregiver during scheduled work hours. We are currently hiring employees residing in AZ, UT, ID, TX, and NM. Responsibilities - Serve as the primary Account Manager and point of contact for a portfolio of dental practice clients. Our dental offices may have one or more locations and have one or multiple providers of varying specialties. - Manage multiple client accounts simultaneously, each with its own timelines, priorities, and challenges - You will work to develop a positive business relationship with Unitas' clients through providing excellent customer service, explaining service programs, setting appropriate customer expectations, providing consistent communication and updates, overseeing account progress to ensure timelines are met, answering customer questions and addressing concerns, helping resolve customer issues, and making sure each customer understands the value of the services provided. - Guide clients through complex insurance-related projects, helping them understand options and make informed decisions - Collect, organize, and analyze information from clients and insurance companies to support account progress - Coordinate with insurance companies and other parties to implement client decisions and resolve issues - Monitor account progress over extended timelines, ensuring work moves forward and commitments are met - Respond to ongoing client questions and concerns throughout the life of the account - Maintain accurate documentation and follow established processes while adapting to unique client situations Qualifications Applicants considered for an interview must have some prior office or computer-based work experience. This role does not require sales. Ideal candidates will: - Be comfortable working at a computer for the majority of the day - Have experience managing a high volume of work, long-term projects, or complex responsibilities - Demonstrate strong organization, time management, and problem-solving skills - Be comfortable learning and navigating new software systems (experience with Google Drive and/or Microsoft Office is preferred) - Be able to absorb new information, refer back to resource materials, and apply learning to real-world situations - Possess clear, professional written and verbal communication skills - Be resilient, persistent, and able to remain focused when work is detailed, challenging, or time-sensitive Training Thorough training and support will be provided through online courses, on camera/screens share training, and peer assistance. All Account Managers train in th