Registered Client Service Associate
Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.
DUTIES and RESPONSIBILITIES:
CLIENT SUPPORT
Provide service coverage for a FA/PWA/team including:
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Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
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Executing money movement transactions at the request of the client and/or FA/PWA/team
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Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
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Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA/team
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Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
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Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
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Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
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Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
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Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance)
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Assist FAs / PWAs/ teams in delivering against their business plan and client service model
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Remaining current on all policies, procedures, and new platforms
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Participating in firm initiatives (e. g., training or education programs) , special projects and/or other duties directed by local management
ADMINISTRATIVE SUPPORT
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Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)
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Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
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Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
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Assisting with general in-office support functions such as copying, filing and scanning documentation
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Preparing and submitting expense reports for processing at the direction of the FA/PWA
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
- High School Diploma/Equivalency
- College degree preferred
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Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
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Two or more years of industry experience preferred
Knowledge/Skills
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Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
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Detail orientated with superior organizational skills and ability to prioritize
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Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
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Exceptional writing, interpersonal and client service skills
- Strong time management skills
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Team player with the ability to collaborate with others
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Ability to work in a fast-paced, evolving environment
- Adaptable and ability to multitask
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Goal oriented, self-motivated and results driven
Reports To:
- Business Service Officer
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusi