Regional Manager, Customer Success
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Regional Manager, Customer Success - LATAM
Overview
As the leading low-code application development platform, OutSystems empowers organizations to build and scale applications with speed and efficiency. We are seeking a Regional Manager, Customer Success LATAM to lead a high-performing team focused on maximizing customer value, adoption, and long-term success across our LATAM regions.
This role is critical in driving strategic outcomes for our enterprise customers, ensuring they realize measurable business impact from their investment in OutSystems .
You will partner closely with Sales leadership and cross-functional teams - including Solutions Architecture, Professional Services, Marketing, Product, and Channel - to deliver a seamless, high-impact customer experience.
What You’ll Do
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Lead and develop a team of Customer Success Managers supporting a portfolio of high-touch, enterprise customers across LATAM
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Partner with Sales Regional Vice Presidents (RVPs) to define and execute regional strategy, aligning customer success goals with revenue and growth targets
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Establish clear objectives, success metrics, and execution plans to drive consistent team performance
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Ensure alignment of goals across the team, keeping the customer journey at the center of all decisions
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Identify opportunities to improve, scale, and optimize the customer experience across the region
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Collaborate cross-functionally to proactively mitigate customer risk and remove blockers at scale
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Influence stakeholders and drive alignment in complex or sensitive situations while maintaining strong relationships
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Leverage data and analytics to inform strategic decisions and improve business outcomes
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Own monthly business reviews with CS leadership, providing insights into performance, risks, and opportunities
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Allocate accounts and resources effectively to ensure balanced coverage and maximize impact
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Recruit, mentor, and develop talent - fostering a culture of accountability, growth, and high performance
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Coach leaders and CSMs on best practices including executive engagement, value realization, and customer lifecycle management
What We’re Looking For
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12+ years of experience in customer-facing roles within SaaS or enterprise technology environments
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Proven experience leading and scaling high-performing Customer Success teams
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Strong people leadership skills, with a track record of coaching and developing talent at multiple levels
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Demonstrated ability to partner effectively with Sales leadership to manage and grow a region or territory
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Experience working with large enterprise customers in a SaaS/PaaS model
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Strong business acumen with a data-driven approach to decision-making and forecasting
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Excellent communication and executive presence, both written and verbal
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Ability to influence cross-functional stakeholders and drive alignment across teams
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Experience with customer adoption, digital transformation, and change management initiatives
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Highly organized, adaptable, and resourceful in a fast-paced environment
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Intellectual curiosity and a continuous improvement mindset
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Comfortable working across geographies and cultures
- A sense of humor and a collaborative spirit
How Success Is Measured
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Net Revenue Retention (NRR) and expansion within the existing customer base
- Growth in product adoption and consumption
- Strength of executive engagement across accounts
- Improvements in customer health and risk reduction
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Development of customer advocates and referenceable success stories
Location & Language
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Based in the United States or Brazil, with flexibility to support customers across LATAM.
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Fluency in Portuguese and English required (Spanish is a strong plus)
More about OutSyste