RCM Team Lead

This position reports directly to the Director of Operations, RCM Intake Management and is responsible for supervising the day-to-day functions of the Revenue Cycle team, including Intake and Resupply operations, to achieve optimal client and patient outcomes. The role ensures compliance with Medicare, Medicaid, private insurance, and company requirements while driving team performance, operational efficiency, customer satisfaction, and financial results. Responsible for leading process improvements and maintaining policies and procedures that support regulatory compliance, quality standards, and business objectives.
Let’s talk about Responsibilities

- Provide leadership, communication, and motivation while supervising the day-to-day functions of the Intake Management Revenue Cycle team.

- Oversee performance management, employee engagement, and professional development of direct report team members through ongoing coaching, mentoring, and career development planning while ensuring output levels are achieved with minimal errors.

- Develop future leaders through structured training, cross-functional exposure, succession planning, and performance coaching initiatives.

- Ensure adherence to objectives, operating policies and procedures, and strategic action plans by aligning team goals with business priorities.

- Responsible for training and monitoring productivity of Intake Management processes and procedures to ensure tasks are completed within SLA requirements.

- Serve as a change agent by leading operational improvement initiatives and cross-functional projects that drive efficiency, quality, scalability, and customer satisfaction.

- Lead project management activities including planning, stakeholder communication, risk mitigation, implementation, and post-launch performance monitoring.

- Implement and ensure adherence to operating policies and procedures, including government and state regulations.

- Oversee new customer onboarding and implementation into RCM Intake Services through gathering customer information, enforcing RCM best practices, and building and training internal support teams.

- Maintain customer relationships and lead status update and performance review calls with Brightree Intake Management customers.

- Partner with internal teams to support process optimization efforts across Intake, Sales Order Confirmation, Resupply, and Revenue Cycle workflows.

- Provide operational oversight and support for Resupply Processing functions, ensuring compliance with payer requirements, documentation standards, eligibility verification, and recurring order workflows.

- Monitor key performance indicators related to Intake and Resupply operations and implement corrective actions to improve service levels and financial outcomes.

- Manage customer and patient escalations while ensuring timely and effective resolution.

- Prepare and submit reports to customers as requested, discussing progress, trends, operational performance, and recommended solutions.

- Train and monitor global partner performance, including but not limited to:
- New customer training and process updates

- Communication of updates to RCM Intake Management leadership

- Ongoing process improvement and quality assurance initiatives

- Maintain patient confidentiality and operate within HIPAA guidelines.

- Perform other duties and responsibilities as assigned.

Let’s talk about Qualifications and Experience

- Minimum of 2 years of experience related to healthcare revenue cycle management, preferably within the HME/DME industry.

- Minimum of 2 years of customer service experience.

- Preferred experience supporting or managing Resupply Processing operations, including recurring order management, eligibility verification, documentation requirements, and payer compliance.

- Knowledge of Medicare, Medicaid, and Private Insurance billing, qualification, and documentation guidelines.

- Strong supervisory competencies in l