RCM Front End Lead Specialist

Virta Health is on a mission to reverse metabolic disease in one billion people. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse metabolic disease in one billion people.
As a Front End Lead Specialist, you play a critical role in the success of Virta’s revenue cycle operations. You’ll own complex client billing configurations and ensure every billing process is executed with accuracy, consistency, and care.
You’ll also oversee and manage Data and Charge Entry contractors, ensuring all billing data, charge reconciliations, and claim submissions are accurate, complete, and aligned with operational timelines.
This role is ideal for a seasoned individual contributor who thrives on problem-solving, collaboration, and continuous improvement. You’ll act as a bridge between implementation, operations, and analytics—bringing structure, clarity, and leadership to the front-end revenue cycle.
Responsibilities
Claims Billing Implementations
- Lead and oversee the configuration and setup of new client billing accounts, ensuring full operational readiness and accuracy.

- Partner with cross-functional teams (Engineering, Credentialing, Eligibility, Finance) to ensure seamless onboarding and payment setup.

- Maintain and evolve documentation for onboarding, configuration, and customer contract updates.

- Own and maintain the Price Book, ensuring accuracy across all billing and payer setups.

- Lead and complete billing testing to validate configurations and prevent downstream issues.

- Interpret and eligibility, benefit, and coding details (CPT, HCPCS, ICD-10) to ensure compliance and precision in all setups.

- Serve as a key contributor in scaling implementation processes—developing documentation, recommending automation, and improving workflows.

Charge Entry Team Lead
- Serve as a subject matter expert (SME) for front-end RCM processes and system integrations.

- Oversee and manage Data and Charge Entry contractors and FTEs supporting team direction and deliverables

- Lead small-to-medium process improvement projects focused on automation, accuracy, and scalability.

- Drive enhancements across platforms such as Athena, Zuora, and Salesforce, ensuring downstream billing logic remains accurate.

- Mentor and support junior team members and contractors, sharing institutional knowledge, reviewing work, and modeling effective communication and problem-solving.

- Communicate proactively, constructively resolving differences and aligning stakeholders through documentation, clear updates, and collaborative planning.

90 Day Plan
Within your first 90 days at Virta, you will:
- Master navigation and daily use of core RCM platforms (Athena, Zuora, Spark, Salesforce, JIRA).

- Gain deep expertise in billing requirements for Virta’s key client and payer accounts.

- Begin leading and providing directional prioritization to the Charge Entry team.

- Lead or co-lead process improvement efforts focused on data integrity and reporting structure development.

- Collaborate with cross-functional partners to resolve system inefficiencies and ensure end-to-end process alignment.

- Build strong relationships with Data and Charge Entry contractors, establishing alignment on workflows, expectations, and deliverable quality.

- Document and best practices to strengthen the team’s overall knowledge base.

Must-Haves
- 3–5+ years of experience in healthcare revenue cycle management, including dire