Quality Engineer 3
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
Job Summary
The Advanced Software QA Engineer is responsible for ensuring high-quality, reliable systems through thoughtful, risk-based manual testing. This role operates with a high degree of autonomy, owns quality outcomes and reporting across multiple systems, and partners closely with cross-functional teams to deliver maximum customer value.
This position focuses on intentional testing by validating not only documented requirements but also real-world system behavior. The Advanced Software QA Engineer proactively identifies risks, influences priorities, and continuously improves quality assurance practices across the team. The ideal candidate is resourceful, technologically savvy, a quick learner, and enjoys solving complex problems. Exceptional attention to detail is essential, along with experience using constituent relationship management tools.
What Your Impact Will Look Like
- Create and manage new and existing test plans for features, enhancements, and defects with minimal direction.
- Define manual quality assurance requirements for complex projects and refine those requirements throughout the development lifecycle.
- Validate end-user workflows and business logic through thorough manual testing.
- Execute smoke, functional, regression, integration, and user interface testing.
- Ensure testing extends beyond documented requirements to include real-world system behavior and customer experience.
- Identify, assess, and communicate quality risks to cross-functional stakeholders.
- Document defects with detailed reproduction steps, supporting evidence, and impact assessments.
- Demonstrate sound judgment and make informed quality-related decisions in fast-paced environments.
- Advocate for quality-focused scope adjustments when competing priorities arise.
- Provide recommendations to team leaders regarding initiatives that deliver the greatest value to customers and the business.
You Will Love This Job If You Have
- Utilize AI-assisted testing tools to improve productivity, analysis, documentation quality, and test coverage.
- Create clear prompts and instructions that support test design, defect investigation, and quality assurance activities.
- Review, validate, and apply engineering judgment to all AI-generated recommendations, test cases, scripts, and outputs before implementation.
- Maintain awareness of AI-related risks, including inaccurate assumptions, inconsistent results, privacy concerns, and over-reliance on generated content.
- Apply responsible use of AI tools to support software quality and reliability objectives.
- Previous experience in software testing or