Quality Control Specialist, Transcription (Full-Time)
Quality Control Specialist, Transcription (Full-Time)
Location: Remote (must be located in CO, DC, IL, KS, MD, MO, WV, or VA)
Clearance: Public Trust
Citizenship: US Citizenship Required
Whether running countries, corporations, or courtrooms, our clients bear the responsibility for shaping the lives of millions. At Intellectix , we are on a mission to empower them with innovative technical solutions and drive transformational change. As a Quality Control Specialist, you'll be the cornerstone of this mission, ensuring the fidelity of key conversations, bridging communication gaps, and ensuring the archival of critical proceedings. Because at Intellectix , it's not what we do, it's why we do it.
Responsibilities & Duties:
- Proofread transcripts of legal proceedings, witness interviews, body cam recordings, and other complex legal, virtual, and real-world interactions.
- Review transcripts for accuracy, spelling, grammar, punctuation, and formatting.
- Ensure transcripts are compliant with applicable legal and customer-specified standards.
- Verify formatting guidelines and template rules are applied consistently across transcripts produced by multiple transcriptionists.
- Transcribe, re-transcribe, and correct transcripts that do not meet standards.
- Guarantee 99-100% accurate transcripts are delivered to the customer.
- Develop mastery of proprietary cloud-based transcription platform, and provide actionable feedback as needed to drive product improvement.
- Maintain strict confidentiality of all conversations and documents, adhering to privacy laws and company policies regarding sensitive information.
- Provide excellent customer service.
Qualifications:
Education/Experience:
- Certified by the American Association of Electronic Reporters and Transcribers (AAERT); or a minimum of one year of experience transcribing, often without log notes, digital recordings of multi-channel courtroom or other fast-paced and sometimes lengthy courtroom proceedings involving multiple parties.
- Knowledge of and experience using transcription equipment and software to facilitate the transcription of digital audio recordings in which more than one speaker is speaking at once.
Required Skills:
- Exceptional attention to detail: Notices small inconsistencies others overlook (e.g. spacing, speaker labels, timestamps, repeated words).
- High conscientiousness: Strong internal drive to "get it right," even when errors are minor.
- Pattern recognition: Quickly spots deviations from formatting rules, style guides, or speaker logic.
- Efficient and deadline-oriented: Self-motivates and consistently manages varying workload within allotted timeframes.
- Excellent command of the English language.
- Familiarity with general transcription standards, practices, and formatting guidelines.
- Ability to consistently follow detailed policies and procedures, as well as maintain organized billing and other records.
Desired Skills:
- Ability to type 65 Words Per Minute (WPM) or faster.
- Experience transcribing legal proceedings and interviews.
- Familiarity with For The Record (FTR) and/or VIQ RC Player.
- Fluency in one or more languages besides English.
- Willingness to occasionally perform transcription in-person at a customer site, if needed.
Join Intellectix and be part of a dynamic team that thrives on tempo, teamwork, and technical excellence. Your skills and expertise will contribute to creating a safer and smarter tomorrow.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary: $40,000+ DOE
Originally posted on Himalayas