Quality & Compliance Officer

We are seeking a Quality & Compliance Officer with apprentice experience to provide administrative support to our Quality & Compliance function. The Quality & Compliance Officer plays a key role in ensuring the accurate processing of certification activity, maintenance of quality records, effective document control, and efficient management of quality-related enquiries.

With a keen eye for detail and a highly organised approach, the role supports compliance with regulatory requirements, internal policies, and service standards through accurate record keeping, administration, and coordination activities. The Quality & Compliance Officer works closely with colleagues across the business to ensure quality and compliance processes are supported effectively and consistently.

As part of a growing and ambitious organisation, this role offers the opportunity to develop knowledge and skills within quality and compliance, with potential for future career progression and professional development
Duties
Certification & Administration

- Review Statements of Results (SoRs) for completeness and accuracy

- Process certification claims in line with company procedures

- Maintain certification records, trackers and databases

- Monitor certification turnaround times and escalate issues as required

- Support certification audits through the provision of accurate records and evidence

Mailbox Management

- Manage the Quality & Compliance mailbox

- Monitor and triage incoming enquiries

- Respond to routine quality and compliance queries

- Track actions arising from enquiries and ensure timely follow-up

Records & Document Control

- Manage version control of policies, procedures and quality documentation

- Ensure controlled documents are current, accessible and appropriately archived

- Maintain quality and audit records and supporting documentation

Compliance Administration

- Support the preparation of compliance and regulatory reports

- Assist with evidence gathering for internal and external audits

- Maintain accurate compliance records and action logs

Data & Reporting

- Maintain quality trackers, monitoring logs and action plans

- Support quality reporting and dashboard production

- Assist with data collection, validation and reporting activities

- Ensure records and management information remain accurate and up to date

General Responsibilities

- Support the wider Quality & Compliance team with administrative activities

- Liaise professionally with internal and external stakeholders

- Maintain confidentiality and handle sensitive information appropriately

- Support continuous improvement by identifying opportunities to improve administrative processes

- Other duties as required

Person Specification
Essential

- Experience working within an awarding organisation (AO), EPAO or training provider

- Previous experience in an administrative, coordinator or support role

- Excellent attention to detail and high levels of accuracy

- Strong organisational and time management skills

- Experience maintaining records, trackers or databases

- Excellent written and verbal communication skills

- Proficient in Microsoft Office applications, particularly Outlook, Word and Excel

- Ability to prioritise workload and manage multiple tasks effectively

- Ability to follow processes and maintain accurate records and audit trails

- Professional, reliable and customer-focused approach

- Ability to work independently and as part of a team

- GCSE Grade C/4 or above in English and Mathematics (or equivalent) or a relevant Level 3 qualification/apprenticeship

Desirable

- Experience of certification administration

- Experience maintaining quality, compliance or regulatory records

- Experience of document control and version management

- Knowledge of Ofqual-regulated qualifications or apprenticeship environments

- Experience of working with quality performance data

- Data and technology skills (Office 365, Excel, Power BI