QA Lead /SDET Lead

At TTEC Digital , we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a QA/SDET Lead to join our team. This role is a full-time and fully remote opportunity!

The work:

We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982.

This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.

Who we hire — the DNA

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Self-starters and do-ers with grit — hackers in the best sense, with a startup mentality and a show-me bias: working software over slides, prototypes over proposals.

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Want to learn, love new technology. This platform is built on the latest technology, and that technology changes and advances monthly. You adapt to change quickly — new tools, new models, new priorities — without drama.

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Master debuggers and problem solvers. You love solving complex problems, you think outside the box, and you multitask across domains without losing the thread.

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AI-native. You work with AI on all levels — you understand the technology around you (LLMs, SLMs, RAG, knowledge graphs, agents, training, eval) and you use AI tools daily to exponentially increase your velocity.

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Distributed-systems literate. High-efficiency, event-driven, low-latency systems are our world; you understand what that demands.

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Innovators who ship. You demonstrate ideas easily, fail fast, and move forward. You make committed timelines and hit them.

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You consider yourself exceptional — and you like winning. So do we.

No one will have everything in this description. We're looking for well-rounded, smart people who move fast.

What You Will Do:

The role:

- Automation-first quality engineering for a platform combining voice, desktop, intelligence, and AI.

- We emphasize AUTOMATION — we do not do manual QA here.

- Weekly code deploys are the heartbeat: when a QA branch is ready, regressions run fast, results report fast, and the train doesn't wait.

- Startup environment: 1-week sprints, fail fast, move forward.

What you'll own:

- Quality strategy across the 1-week cadence as surface area grows

- The cross-service contract suite gating production

- Future (phase 2) QA hires

- Sets the automation patterns by shipping them; raises the QA engineers around you.

- Automation coverage for your squads' services

- Fast-turnaround regression suites gating weekly deploys

- Rapid detection and reporting

- Quality signal in minutes, not days

- Load/stress coverage for your services' latency budgets

- Your committed timelines.

Who you are:

- Keeps the respect of senior engineers through technical credibility; comfortable telling a tech lead their branch isn't ready — and delivering that fast, with data.

- Show-me mentality on committed timelines: quality visible in every Friday demo, never the bottleneck.

- Chaos/failure-injection mindset — kill a service, drop the bus, flap the network; prove the platform degrades gracefully.

- Self-starter with grit and a show-me mentality.

- You consider yourself exceptional, love new technology, adapt fast when the stack changes under you, and use AI tools daily to multiply velocity — including AI-assisted test generation.

- A team player who likes winning, and