Property Operations Coordinator

Property Operations Coordinator

Property Management | Operations | Self-Storage | Project Coordination | Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role

At Pavago , one of our clients is hiring a highly organized and proactive Property Operations Coordinator to support day-to-day property management operations, project coordination, customer communication, and process improvement initiatives.

This is a dynamic operations role where you’ll help keep property management workflows organized while supporting one of the company’s self-storage facilities using Easy Storage Solutions . You’ll also assist with administrative coordination, reporting, documentation, and process optimization across the business.

If you’re detail-oriented, customer-focused, and enjoy building efficient systems while keeping multiple priorities moving forward, this role is an excellent opportunity.
What You’ll Own
Executive & Administrative Support

- Support the Director of Property Management with scheduling, task tracking, reminders, and administrative coordination.

- Track deadlines, recurring responsibilities, project milestones, and outstanding action items.

- Organize documents, reports, spreadsheets, emails, checklists, and internal communications.

- Maintain accurate records across company systems.

- Assist with administrative updates and record management within AppFolio.

Project Coordination & Process Improvement

- Manage assigned projects from planning through completion.

- Develop and maintain SOPs, workflows, templates, checklists, and operational documentation.

- Identify process gaps, bottlenecks, and opportunities for operational improvement.

- Recommend solutions that improve efficiency and organizational consistency.

- Monitor project timelines and ensure deliverables stay on schedule.

Customer & Stakeholder Communication

- Communicate professionally with tenants, customers, property owners, vendors, applicants, and internal teams.

- Follow up on outstanding items to keep projects and operational tasks moving.

- Deliver exceptional customer service through phone, email, and written communication.

- Coordinate with local teams when on-site support is required.

Self-Storage Operations

- Manage daily operations using Easy Storage Solutions .

- Respond to customer inquiries via phone, email, and text.

- Process reservations, rentals, move-ins, move-outs, payments, lease documentation, and account updates.

- Resolve billing questions, gate access issues, and customer account concerns.

- Monitor delinquent accounts and issue reminders in accordance with company policies.

- Maintain detailed customer records and communication history.

- Prepare operational reports covering occupancy, lead activity, delinquency, and performance.

- Develop and improve SOPs related to rentals, collections, reporting, and customer management.

Requirements
Must-Have Qualifications
Experience

- Experience in business operations, administration, project coordination, property management, leasing, or customer service.

- Strong professional customer service experience.

- Experience supporting multiple projects and priorities simultaneously.

- Strong phone communication and customer-facing experience.

Technical Skills

- Proficiency with Google Workspace (Gmail, Google Drive, Google Docs, Google Sheets).

- Excellent written and verbal English communication skills.

- Strong organizational, documentation, and time management abilities.

- Typing speed of 60+ WPM .

- Ability to work independently in a remote environment.

- Reliable internet connection and professional home office setup.

Nice-to-Have

- Experience in property management, self-storage, leasing, or operations environments.

- Experience using AppFolio .

- Experience using Easy Storage Solutions .

- Experience creating SOPs, workflows, templates, and operational documentation.

- Experience coordinatin