Property Operations Coordinator
Property Operations Coordinator (Buildium, PropertyMeld, Bilingual English/Spanish) – Remote | U.S. Hours
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago , one of our clients is hiring a Property Operations Coordinator to support day-to-day property management operations, tenant communication, maintenance coordination, and vendor management across multiple markets.
This is a high-execution, hands-on operations role where you’ll serve as a key point of contact for tenants, property owners, and vendors while ensuring maintenance requests, work orders, property tasks, and documentation stay organized and on track.
If you’re bilingual in English and Spanish , have hands-on experience with Buildium and PropertyMeld , and thrive in fast-paced property management environments, this role is a strong fit.
What You’ll Own
Tenant, Owner & Vendor Communication
Serve as a primary point of contact for:
- Tenants
- Property owners
- Vendors and contractors
You’ll:
- Handle inbound phone calls and emails
- Communicate professionally in both English and Spanish
- Respond to questions and requests promptly
- Provide updates on maintenance and operational issues
- Escalate urgent or complex matters to the appropriate stakeholders
- Maintain clear records of important communications
Maintenance & Work Order Management
Manage maintenance requests from intake through resolution using:
- Buildium
- PropertyMeld
You’ll:
- Receive and document maintenance requests
- Triage issues based on urgency
- Create and assign work orders
- Dispatch appropriate vendors
- Coordinate scheduling and property access
- Track work order progress
- Follow up with vendors and tenants
- Ensure issues are properly documented and completed
Vendor Coordination
Coordinate with maintenance vendors and service providers across multiple properties.
You’ll:
- Schedule repairs and service appointments
- Confirm vendor availability
- Coordinate access with tenants
- Track outstanding work
- Follow up until completion
- Escalate delays or unresolved issues
- Maintain accurate vendor and maintenance records
Property Operations Support
Support recurring day-to-day property management activities, including:
- Creating and assigning operational tasks
- Coordinating property inspections
- Scheduling showings and property access
- Preparing and sending late notices
- Supporting violation notices
- Assisting with lease renewal communications
- Coordinating move-ins and move-outs
- Keeping property records and systems updated
Systems & Documentation
Maintain accurate information across property management systems.
You’ll:
- Update Buildium and PropertyMeld consistently
- Maintain tenant, property, vendor, and maintenance records
- Document communications and completed actions
- Follow established Standard Operating Procedures (SOPs)
- Maintain organized, audit-ready documentation
- Ensure operational tasks are properly tracked through completion
Process Improvement
Help identify opportunities to make property operations more efficient.
You’ll:
- Identify recurring operational issues
- Flag workflow gaps
- Recommend process improvements
- Help standardize recurring tasks
- Improve follow-up and documentation processes
- Reduce avoidable errors and escalations
What Makes You a Strong Fit
You:
- Are fluent in English and Spanish
- Have hands-on experience with Buildium and PropertyMeld
- Communicate confidently over phone and email
- Follow up consistently until issues are resolved
- Stay organized while managing multiple requests simultaneously
- Remain calm when dealing with urgent tenant or maintenance issues
- Have strong attention to detail
- Take ownership rather than waiting for constant direction
- Thrive in structured, fast-moving operational environments
Required Experience & Skills
-
2+ years of experience in property managemen