Project Manager (Bilingual – English & Russian/Ukrainian) (Job ID: PHIMIC3)
We’re Hiring: Project Manager (Bilingual – English & Russian/Ukrainian)
IMPORTANT - Watch this quick Loom video on how to get hired:
C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
Job Information:
- Job Title: Project Manager (Bilingual – English & Russian/Ukrainian)
- Job ID: PHIMIC3
- Industry: Residential / Commercial Fencing Provider
- Location: LATAM (Georgia, Kazakhstan, Armenia, Latvia, etc.) – Possibly Philippines
- Job Status: Full Time
- Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM (PST), Saturdays only when calls or leads are received
- Compensation: $14–$17 per hour
- Target Start Date: ASAP
Role Overview:
About the Client:
Our client is a premier residential and commercial fencing provider serving the high-demand markets of the Pacific Northwest with a focus on elite craftsmanship and security. They are a Seattle-based contractor specializing in durable, high-quality residential and commercial installations designed for the Pacific Northwest climate. They utilize a premium selection of materials, including Clear Western Red Cedar for privacy and horizontal designs, ornamental iron and powder-coated steel for security, and low-maintenance options like vinyl, aluminum, and vinyl-coated chain link. To ensure structural longevity, they incorporate specialized technology such as PostMaster steel posts and Post-on-Pipe systems, all backed by a multi-year workmanship warranty.
About the Role:
This position serves as the communication backbone of every project. Your primary function is to act as the trusted bridge between our Russian/Ukrainian-speaking field crews and our English-speaking customers. You will translate not just words, but the true intent, expectations, and technical project details so that absolutely nothing is lost in translation.
Beyond communication, this is a coordination-and-resolution role . While you won't personally run the field crews or order inventory, you are fully responsible for ensuring every project detail is clearly communicated, every roadblock is driven to a solution, and every department is pulled together to close issues quickly—without needing to escalate them to ownership
Language Requirements (Non-Negotiable)
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English: Full professional fluency. You must be able to communicate clearly, warmly, and persuasively with customers both in writing and over the phone.
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Russian and/or Ukrainian: High fluency sufficient to interpret complex, technical field conversations accurately and in real-time.
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Live Translation: Ability to translate between customers and crews on live calls and on-site, conveying exact meaning and intent so there is zero misunderstanding.
Core Responsibilities :
1. Communication & Translation
- Serve as the central hub of communication between customers and field crews.
- Confirm all project details with both sides prior to execution to prevent miscommunication and avoid unnecessary headaches.
- Ensure the Project Foreman fully understands all project details well ahead of the installation date.
- Acknowledge customer requests or concerns immediately and relentlessly drive them to a resolution.
2. Customer Care & Problem Solving
- Maintain a professional, courteous, and confidence-building demeanor with customers at all times.
- Calmly de-escalate tense situations, take customer complaints in stride, and actively work every problem until a solution is reached.
- Act as a strong, proactive problem solver—take initiative rather than waiting for direction.
- Own the resolution of any project issue by identifying the fix and ensuring it actually happens.
- Remain highly available and responsive to customers during business hours, and reachable for urgent project issues.
- Manage all project rescheduling proactively: contact the customer, coordinate the new date, and confirm it