Project Implementation Manager and Support Lead

📍 United States

📅 Posted 2026-07-19 · via Himalayas

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This is a remote position.

At Madiff , we connect top IT talent with cutting-edge companies through remote Agile teams and nearshore outsourcing. With operations in Poland, Portugal, France, and the UK, we specialize in AI, DevOps, and Cybersecurity – supporting industries like Telecom, Banking, and Hi-Tech.

Are you an experienced Project Implementation Manager with a passion for driving enterprise-wide tool adoption and stakeholder engagement?

We are looking for a Project Implementation Manager & Support Lead to join our client’s team in the financial services industry.
Responsibilities:

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Lead onboarding and adoption of Planview Portfolios , ensuring compliance with governance and reporting standards

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Provide hands-on PPM support , including access setup, data validation, and configuration checks

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Monitor portfolio setup and data integrity against governance rules

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Coordinate with Tech Leads, Portfolio and Ops teams to identify blockers and drive tool adoption

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Facilitate office hours, walkthroughs, and training aligned with system behaviour

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Own the onboarding and support tracker – monitor access issues, recurring questions, and lessons learned

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Reinforce time logging standards and ensure reporting deadlines are met

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Collect user feedback and support backlog prioritisation for future releases

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Identify and empower team champions to ensure smooth handovers between onboarding waves

Requirements

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5+ years of experience in project portfolio management, program coordination, or enterprise tool implementation

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Proven experience in rollout, configuration, and adoption of PPM tools (Planview, Clarity, Workfront, Jira Align)

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Strong knowledge of time tracking, project intake, and portfolio reporting processes

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Excellent communication, facilitation, and stakeholder engagement skills with senior leaders

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Ability to manage competing priorities in a fast-paced environment

Nice to Have:

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Experience leading enterprise-wide PPM implementations and acting as a Product Owner or liaison

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Familiarity with Agile, hybrid, and waterfall delivery models

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Knowledge of CapEx tracking, resource forecasting, and prioritisation in FinTech or large enterprise settings

Benefits

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Remote work in Poland

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Full-time engagement, aligned with standard Polish business hours

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International exposure in a leading financial services environment

- Comprehensive medical care

Originally posted on Himalayas

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