Program Manager-Microsoft Services Consulting

Job Type: FTE
Level: Senior
Department: Engagement Management Office (EMO)
Location: Remote (US or Canada)
Rate: $150,000-$170,000 USD (rates vary in Canada)

Position Overview
We are seeking a strategic and client-focused Program Manager to lead high-impact consulting engagements and cultivate long-term client relationships. This hybrid role combines delivery excellence with strategic advisory, ensuring that client objectives are met while identifying opportunities for growth and transformation.
Responsibilities

- Act as the primary strategic advisor to clients, aligning consulting solutions with business goals.

- Lead the planning, execution, and delivery of consulting projects across multiple industries.

- Develop and maintain strong client relationships, acting as a trusted partner throughout the engagement lifecycle.

- Drive business development by identifying upsell and cross-sell opportunities within existing accounts.

- Manage project scope, timelines, budgets, and resources to ensure successful delivery.

- Facilitate executive-level communications and stakeholder reporting.

- Oversee financial performance of engagements, including billing, and forecasting.

- Collaborate with internal teams to ensure consistent delivery standards and client satisfaction.

- Support strategic transformation initiatives for clients.

- Contribute to the development of consulting methodologies, templates, and best practices.

Qualifications
- 8+ years of experience in strategic consulting and program management within an enterprise client-facing role.

- Proven track record managing complex projects involving multiple stakeholders, cross-functional teams, and executive audiences.

- Strong understanding of the Software Development Lifecycle (SDLC) and modern project delivery methodologies (Agile, Hybrid, Waterfall).

- Solid technical foundation, including experience with Microsoft technologies and cloud-based solutions.

- Experience managing project financials, including budgets, forecasting, and milestone-based funding.

- Demonstrated strength in client engagement management, including expectation setting, executive communication, risk mitigation, and issue resolution.

- Excellent verbal and written communication skills with audiences at all organizational levels.

- Ability to translate complex technical and business concepts into clear, actionable plans and insights.

- Confident decision-maker with strong analytical and problem-solving skills.

- Highly organized, detail-oriented, and capable of managing multiple concurrent engagements.

- Collaborative leadership style with strong interpersonal and conflict-resolution skills.

Additional Knowledge & Skills
- Proficiency with Microsoft Office tools and Microsoft Project.

- Bachelor’s degree preferred.

- PMP, PRINCE2, Agile certification, or equivalent project management education preferred.

- Prior experience delivering Microsoft Cloud projects or working with Microsoft funding programs is a plus.

About the Company
Cyclotron is a Microsoft Solutions Partner focused on the modern workplace, data, and AI. We are dedicated to empowering clients to streamline operations and achieve their business goals. The company fosters a collaborative and inclusive environment, encouraging continuous learning and professional growth for its employees. Cyclotron ’s mission is to deliver reliable, forward-thinking technology solutions that drive success for clients across various industries.

What We Can Offer
Cyclotron offers a comprehensive benefits package designed to support our employees’ well-being and professional growth in a fully remote work environment. We provide competitive health, dental, and vision insurance, and we cover 100% of employee medical premiums. Our team members benefit from generous and flexible paid time off (PTO), retirement plan options, and ongoing training opportunities. Additionally, Cyclotron promotes work-life balance with flexible work