Program Consultant I

CET is hiring a Program Consultant I, focusing on CT Residential Energy Programs

In this full-time role, you will work with homeowners as part of the Weatherization Assistance Program (WAP) and the Connecticut residential energy team. As a Program Consultant, you will provide outreach, screening, and application assistance for customers.

Applicants for this position must be located in Connecticut, Southern Massachusetts, or Rhode Island.
This is a remote position; however, candidates will be required to attend in-person meetings throughout the year and must have a valid driver's license, an acceptable driving record, and access to reliable transportation.
Essential Job Functions
In this position, you will:

- Provide customer intake and scheduling services and communicate program information to customers and prospects over the phone and through email.

- Educate customers about available program offers. Administer hotlines and email communication and responds to customer inquiries and problem solving professionally and effectively.

- Schedules applicable program services with qualified customers using scheduling software. Enter data into appropriate platforms to track customer interactions and results.

- May conduct quality checks of customer files, data reports, and/or technical service schedules.

- Act as liaison with vendors, partners, customers, and other stakeholders, as required.

The Skills You Bring:

- At least 2 years of customer service experience and written communications experience.

- 1 year of energy-related experience is preferred.

- Strong communication skills with an ability to establish rapport with customers, clients, vendors, and coworkers on the phone, over email, and in meetings.

- Experience in CRM platforms is helpful, such as Salesforce.

- Accuracy and attention to detail required.

- Strong organizational and time management skills with the ability to work independently and with minimal supervision.

- Ability to work with multiple programs and deliverables in a collaborative environment.

- High-speed Internet access and a working location free from distractions and interference during business hours.

- Ability to speak Spanish, Portuguese, Haitian, or Chinese is helpful but not required.

Compensation and Benefits

Your benefits start on day one! Health, wellness, and paid time off benefits begin on your very first day with us, so you're supported from the start.

At CET, we are committed to transparency and equity in our compensation practices. The compensation range in the job posting reflects the available pay for this role at the time of posting. Individual compensation will be determined based on various factors, including but not limited to the candidate's qualifications, skills, and experience.

CET provides you with outstanding benefits which includes generous paid time off including vacation and personal/sick time; 8 paid holidays and 5 floating holidays; comprehensive medical and dental insurance with generous employer contributions; flexible spending health and dependent care accounts, vision insurance, life insurance which includes an employer paid group plan; disability insurance; supplemental accident, critical illness, and hospital indemnity insurance, pet insurance, an employer paid Employee Assistance Program, monthly mindfulness and stress reduction offering, and a retirement plan with a 3% company match. Additionally, CET provides a monthly $85 stipend for your home internet and/or phone expenses.

Equally as important, the CET team is a mission-driven, kind, supportive, and collaborative group of employees. We care about the planet and about others!

This is a full-time position. CET will provide you with a laptop and other office technology.
About Us:

CET is celebrating 50 years as a mission-based nonprofit dedicated to helping people and businesses save energy, reduce waste, and implement sustainable solutions. Our core values are audacity, imagination