Production Manager
Location: Remote (United States)
Job Type: Full-Time
Salary: $75,000–$85,000 annually
Travel: Approximately 25% travel required for customer meetings, program reviews, and project engagements, including visits to government and military installations as needed.
About ELB Learning
At ELB Learning , you'll become an integral part of a team that has delivered exceptional learning solutions, training programs, and performance support for industry-leading organizations across the commercial and public sectors.
We're looking for a highly organized, client-focused Production Manager to lead learning engagements from kickoff through delivery. You'll serve as the primary point of contact for clients while coordinating cross-functional teams across Instructional Design, Creative, Development, Quality Assurance, and Learning Strategy to ensure projects are delivered on time, within budget, and at the highest level of quality.
This is an individual contributor role and does not include direct people management responsibilities.
About the Role
As a Production Manager, you'll oversee the successful delivery of learning and development projects while maintaining strong client relationships throughout the engagement lifecycle. You'll manage project plans, schedules, budgets, risks, and communication while ensuring work progresses efficiently from project kickoff through completion.
This role also supports ELB Learning 's public sector engagements, requiring experience managing projects within federal, state, local government, and education environments, while ensuring compliance with contractual requirements, reporting standards, and delivery milestones.
Key Responsibilities
Engagement Delivery
-
Lead client engagements from kickoff through closeout or ongoing managed-service delivery.
-
Adapt ELB Learning 's production methodology to fit each engagement.
-
Develop and maintain project plans, schedules, budgets, and documentation within Planview.
-
Monitor project progress and adjust schedules as needed.
-
Manage scope changes and facilitate change management processes.
Client Relationship Management
-
Serve as the primary day-to-day contact for assigned clients.
-
Lead kickoff meetings, status calls, milestone reviews, and project communications.
-
Build trusted client relationships through proactive communication.
-
Manage client expectations throughout the project lifecycle.
Cross-Functional Leadership
-
Coordinate Instructional Design, Creative, Development, Quality Assurance, and Learning Strategy teams.
-
Ensure work flows efficiently across departments.
- Identify and remove project roadblocks.
-
Escalate risks and issues when appropriate.
Financial Management
-
Monitor project budgets, forecasts, and resource utilization.
-
Identify financial risks and recommend corrective actions.
-
Deliver projects within approved scope, schedule, and budget.
Risk & Quality Management
- Identify and manage project risks.
-
Develop mitigation strategies and track issue resolution.
-
Ensure all required ID, Creative, Development, and QA reviews are completed before client delivery.
Public Sector Program Management
-
Manage delivery of federal, state, local government, and education contracts.
-
Build and maintain integrated project schedules, Gantt charts, milestones, dependencies, and critical paths.
-
Prepare monthly status reports and other contract deliverables.
-
Track project funding and budget utilization.
-
Support contract modifications and scope changes.
-
Lead customer status meetings and technical reviews with government stakeholders.
-
Conduct onsite visits to government and military installations as required.
-
Maintain project documentation that meets audit and compliance requirements.
Process Improvement
-
Maintain accurate project documentation and reporting.
-
Lead project retrospectives and wrap-up meetings.
-
Recommend and implement continuous p