Product Training Specialist

Member Access Processing (MAP) is a trusted leader in payment processing solutions. We provide secure, efficient, and tailored services to financial institutions and businesses, enabling seamless transactions for their customers. With a focus on innovation, reliability, and customer satisfaction, MAP is committed to delivering cutting-edge technology and exceptional service in the ever-evolving world of payments. We pride ourselves on creating a positive, collaborative work environment where our employees can grow and make a meaningful impact.

OVERVIEW

We’re seeking a talented and experienced Product Training Specialist to join our growing team

The Product Training Specialist is responsible for delivering high-quality client and internal training that

combines deep MAP product expertise, strong understanding of credit union core processing environments,

and clear, engaging storytelling. This role ensures credit unions can confidently adopt and optimize MAP

products including MAP Defense, MAP Data, card processing tools, and supporting DPS platforms by creating

and facilitating training experiences that are accurate, relevant, and easy to follow.

This position serves as a cross-functional partner to Client Services, Fraud Services, Implementations, and

Product, ensuring training supports operational excellence and client satisfaction.

ROLE AND RESPONSIBILITIES

Product & Systems Expertise

- Maintain expert-level knowledge of MAP’s product suite, including MAP Defense, MAP Data, card

programs, Visa DPS systems, and related tools.

- Understand how MAP products integrate with Credit Union Core Systems (Symitar, Fiserv, Keystone,

etc.) and translate that into practical training guidance.

- Conduct documentation research across Visa, Visa DPS, and MAP systems as needed.

Training Delivery & Facilitation

- Deliver training to established clients on core processing topics, MAP Defense, and MAP Data

capabilities.

- Conduct new client onboarding sessions, including scoping, pre-training, and follow-up training.

- Facilitate MAP employee new-hire onboarding as needed, focusing on product, systems, and

operational workflows.

- Present training content using strong storytelling techniques that clarify concepts and connect systems,

use cases, and workflows.

Curriculum & Content Development

- Develop and update training programs, curricula, tutorials, job aids, and Membership.io hub content.

- Customize training materials to match client processing environments and core-system nuances.

- Create training decks, exercises, and practical scenarios that reinforce product value.

Cross-Functional Collaboration

- Collaborate with internal teams—including Client Services, Implementations, Fraud Services, and

Product—to understand training needs and surface system issues.

- Track and report client setup issues uncovered during training.

- Support product testing activities and document testing results.

Client Experience & Satisfaction

- Ensure high client satisfaction with MAP training delivery and post-training support.• Serve as a knowledgeable resource for client questions and troubleshooting during training-related

discussions.

Departmental Contribution

- Maintain MAP & core-client training hubs; ensure Membership.io content is accurate and updated.

- Support the development and continuous improvement of the Learning Management System (LMS).

- Engage in training department product/process improvement initiatives.

KEY PERFORMANCE AREAS:

- Deliver engaging, high-quality product and systems training that enables clients and internal teams to

confidently use MAP solutions

- Maintain deep expertise in MAP products, card processing environments, and credit union core

systems to ensure training accuracy and credibility

- Lead client onboarding and ongoing training that accelerates adoption, surfaces issues early, and drives

long-term success

- Develop, update, and scale training conten