Product Solution Manager
Category: Payment Processing
Location:
Product Solutions Manager
Bilingual (French & English)
Remote or Office-Based | Full-Time | Canada
About PandaPay
PandaPay is a rapidly growing Canadian fintech company delivering innovative payment, point-of-sale (POS), and SaaS solutions that empower businesses to streamline operations, accelerate cash flow, and drive sustainable growth. Our technology enables organizations across multiple industries to modernize the way they accept payments, manage operations, and automate financial workflows.
As we continue expanding our product portfolio, we are seeking a highly motivated Product Solutions Specialist to serve as the technical and business expert connecting Product, Sales, Partnerships, Implementation, and Customer Success. This individual will play a pivotal role in helping prospects, partners, and clients understand PandaPay 's technology while ensuring our products are effectively positioned, demonstrated, documented, implemented, and continuously improved.
This position is ideal for someone who combines strong business acumen with technical expertise, enjoys collaborating directly with clients and cross-functional teams, and thrives in a fast-paced, growth-oriented environment.
The Product Solutions Specialist reports directly to the **Head of Product & Partnerships**.
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Key Responsibilities
Product Discovery & Solution Consulting
Partner with prospective clients, partners, and internal stakeholders to understand business objectives, operational workflows, pain points, and technical requirements.
Design and recommend tailored PandaPay solutions that align with each client's operational and strategic goals.
Serve as a trusted advisor throughout the solution evaluation process.
Technical Sales & Solution Engineering
Act as the product and technical subject matter expert during the sales cycle.
Participate in discovery meetings, technical discussions, demonstrations, and solution design sessions.
Build confidence with prospective clients by clearly articulating product capabilities, integrations, and implementation strategies.
Product Demonstrations
Deliver engaging, customized product demonstrations for PandaPay 's payment, POS, and SaaS platforms.
Maintain demonstration environments that accurately reflect production capabilities and current product enhancements.
Adapt demonstrations based on industry, customer profile, and business requirements.
Product Training & Enablement
Develop and deliver comprehensive product training for internal teams, implementation specialists, sales representatives, channel partners, and clients.
Ensure stakeholders fully understand product functionality, workflows, best practices, competitive positioning, and implementation methodologies.
Continuously enhance training content as new products and features are introduced.
Product Expertise
Develop deep expertise across PandaPay 's entire product ecosystem, including payment processing, POS solutions, SaaS applications, APIs, integrations, reporting tools, hardware, and emerging technologies.
Serve as the organization's primary resource for product-related knowledge and technical guidance.
Product Operations & Continuous Improvement
Collect and analyze customer, partner, and internal feedback to identify opportunities for product enhancements.
Translate business requirements into structured documentation and actionable recommendations for Product and Development teams.
Support feature prioritization, product validation, and solution refinement initiatives.
Documentation & Knowledge Management
Create and maintain high-quality product documentation, implementation guides, standard operating procedures, configuration documentation, FAQs, sales playbooks, onboarding materials, demo scripts, and internal knowledge resources.
Ensure documentation remains accurate, scalable, and easily accessible across the organization.
Cross-Func