Product Owner

Job Description: Job Description – Product Owner As the Product Owner for ProviderSoft, you will be accountable for translating product priorities into clear, execution-ready work that advances our mission: to empower Early Childhood Development providers with the software, service, and expertise they need to achieve operational excellence, enabling them to deliver the highest quality care to children and families within their communities. You will sit inside Engineering, reporting to the Director of Engineering, and partner closely with Client Services, Sales, and leadership across the business. A key competency of this role is fluency with AI-Directed development workflows. This goes beyond using AI tools to draft user stories. You will use AI to elaborate functional specifications to a quality bar where the development team can build with minimal clarification, accelerating discovery, design, and delivery while preserving the workflow integrity that our clients depend on for daily operations. ProviderSoft supports complex, real-world agency operations across case management, scheduling, billing, regulatory reporting, and back-office workflows. You will ensure the delivery team has precise requirements, clear priorities, and shared understanding while preserving workflow integrity for agencies running mission-critical daily operations. Responsibilities - Client Discovery & Requirements Integrity - Run a structured client feedback program: interviews, CS and Sales intake, and theme synthesis that informs roadmap discussions - Translate agency, operational, and internal stakeholder needs into detailed, unambiguous requirements - Ensure workflows reflect how ProviderSoft is used in production environments, including billing, case management, and regulatory reporting processes - Identify edge cases, configuration impacts, dependencies, and data implications early in the lifecycle - Surface underutilized features and pain points through usage data and client conversation - AI-Elaborated Specification & Solution Design - Produce functional specifications structured and complete enough to serve as direct input to development, with materially reduced clarifying exchanges between product and engineering - Build and refine AI-assisted spec workflows that advance the team's AI-Directed practice - Contribute to the continued evolution of our AI-Directed Development Lifecycle (AIDLC), refining workflows, tooling, and team practices as we deepen AI fluency across the team - Translate client problems into clear user stories, acceptance criteria, and interactive mockups - Maintain and evolve UI and UX standards across the product as we modernize legacy functionality into Vue - Vet designs with internal stakeholders and incorporate feedback through visible iteration - Backlog Ownership & Delivery Clarity - Own and maintain the ProviderSoft product backlog, aligned to platform priorities and roadmap direction - Triage incoming cases and prioritize against client value, delivery cost, and operational stability - Triage and influence prioritization of technical debt and maintenance work alongside new capability development, partnering with engineering leadership on the balance - Drive triage efficiency so that most cases are tagged, valued, and routed within two weeks of creation - Maintain backlog readiness to support predictable sprint planning and delivery execution - Serve as the primary day-to-day product contact for the ProviderSoft delivery team, actively removing blockers by resolving requirement gaps and priority conflicts - Release Readiness & Stakeholder Communication - Facilitate the creation of test plans, with QA generating test cases from specs in advance of development where possible - Perform user acceptance testing once development completes, validating against acceptance criteria and real-world workflows - Ensure release notes, documentation inputs, and internal enablement materials are complete