Product Manager II - Digital Fraud
At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
Welcome to Product Management at DICK'S Sporting Goods , where we specialize in delivering retail excellence along every aspect of theAthletejourney. Our mission focuses on crafting intuitive, easy-to-use products that span across our business, while protecting the trustAthletes place in our digital and omni-channel experiences.
As a Product Manager II supporting Digital Fraud, you will help safeguardAthletes and orders by proactively detecting, preventing, and responding to fraudulent activity across digital channels while enabling seamless and trusted shopping experiences. You will partner closely withBusiness Partners, EngineeringandArchitectureacrossDigital Loss Prevention, Payments, eCommerce, Mobile App, Stores, Treasury, Sales Audit, Cyber Security,andLoyalty.This role will manage the product ecosystem, inclusive ofthird-party vendors,to balance fraud prevention, conversion, customer experience, operational efficiency, and platform resiliency.
This role is accountable for shaping and delivering Digital Fraud capabilities across the order lifecycle, from account and device signals through pre-authorization risk checks, post-order fraud review, fulfillment, reship/refund monitoring, chargeback management, and continuous rule and signal optimization.
What You Will Own in Digital Fraud
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Define and maintain a Digital Fraud product roadmap that aligns to business outcomes, portfolio priorities, fraud-risk reduction, conversion protection, and trustedAthlete experiences.
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Lead discovery and solutioning for fraud capabilities such as pre-authorization fraud checks, post-order decisioning, device fingerprinting, reject/recycle, chargeback automation, fraud data foundations, and fraud lifecycle improvements.
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Translatebusinessneeds from Digital Loss Prevention, Payments, eCommerce, MobileApp, Treasury, Sales Audit, Store Ops, Loyalty, and other partners into clear product outcomes, user stories, acceptance criteria, and delivery plans.
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Own KPI definition and measurement for the product domain, including fraud loss, cancel and chargeback trends, accept/reject/manual-review performance, demand-to-fulfillment impact, SLA/SLO considerations, false positives, operational friction, and customer experience impacts.
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Partner withother Product Managers,Engineering, Architecture, Data Product, Analytics, and Reliability partners to improve observability, monitoring, automated testing, system resiliency, and data-driven decisioning.
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Collaborate with vendors and internal platform teams to evaluate, pilot, implement, and continuously optimize fraud and risk capabilities while managing dependencies, contracts, and delivery risks.
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Design and evaluate controlled experiments, A/B tests, and phased rollouts to measure fraud performance, conversion impacts, and operational outcomes.
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Improve upstream engagement so Digital Fraud is included early in planning for new experiences, payment methods, loyalty programs, fulfillment changes, and AI/agentic commerce opportunities.
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Evaluate and support machine learning, behavioral analytics, and AI-driven fraud detection capabilities while balancing explainability, governance, and customer experience.
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Monitor fraud, retail, digital commerce, and payment trends to proactively identify emerging risk patterns and shape product strategy before issues become reactive operational escalations.
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Monitor emerging fraud vectors including account takeover, promotion abuse, synthetic identities, bot attacks,andcredential stu