Product Director

CallRevu is the leading communication intelligence platform built for automotive retail- empowering dealerships to take control of every conversation, from the first ring to the final result. Our unified solution combines a hosted phone system, call monitoring, performance training, and reputation management- fueled by AI powered analytics that turn every customer interaction into actionable intelligence. Founded in a dealership in 2008, CallRevu was created by the industry, for the industry. We deliver the tools dealerships need to drive revenue, improve operations, and deliver exceptional customer experiences. We areseekingan experienced and highly skilled Product Director to join our Product team. The Product Director is a senior product leader responsible for owning the strategy, roadmap, prioritization, delivery, and performance of assigned product areas or product lines. This role translates company strategy, customer needs, market dynamics, and technical opportunities into clear product direction, while partnering closely with Engineering, Design, Data Science, Sales, Marketing, Customer Success, Operations, and Support to deliver measurable business and customer outcomes. The Product Director makes critical prioritization and investment tradeoff decisions, ensures successful product releases and adoption, and helps raise the quality, consistency, and effectiveness of product management practices across the team. Key Responsibilities - Product Strategy :Drivethe product vision and strategy for assigned product areas or product lines, translating company priorities, customer needs, market opportunities, and technical capabilities into clear product direction. - Product Roadmap: Drivethe roadmap, prioritization, and tradeoff decisions for assigned product areas, ensuring product investments align with company strategy and deliver measurable customer and business value. - Market Research : Develop a strong understanding of market dynamics, customer segments, emerging technologies, and competitive positioning toidentifyopportunities for product differentiation, expansion, and defensibility. - Customer Insights : Engagedirectlywith customers andcustomer-facing teamstoidentifypain points,validateopportunities, and convert feedback into strategicproductrecommendations and roadmap decisions. - Requirements Definition : Lead discovery, validation, andrequirementsdefinition for assigned product areas. Translate customer, market, business, and technical insights into clearbusiness cases, epics, features,andsuccess measures while guiding less senior Product team members in effective requirements practices. - Product Development :Partnerclosely with engineering, design, and data scienceleadersto deliver high-quality software products,resolve cross-functional dependencies, manage delivery risks, and ensure releases are deliveredontime,withinbudget, and aligned to business outcomes. - Agile Methodology : Champion effective Agile and SaaS product development practices, helping improve planning, prioritization, delivery discipline, and predictability across assigned product areas. - Product Lifecycle Management :Leadthefullproduct lifecyclefromdiscovery andconceptvalidation through development,launchreadiness, commercialization support, adoption, performance management, andpost-launch optimization. - Data-Driven Decision Making : Define,monitor, and communicate product success metrics, using adoption, usage, customer feedback, revenue impact, operational data, and product health indicators to evaluate performance and guide ongoing investment decisions. - Cross-Functional Collaboration : Drive alignment with senior stakeholders across Marketing, Sales, Customer Success, Support, Operations, Engineering, Design, and Data Science to resolve tradeoffs, ensure launch readiness, support adoption, and communicate product priorities, decisions, and outcomes. - Competitive Analysis :Monitorand