Product & Client Solutions Lead – Engineering & Field Team Solutions
AI2IO helps organizations navigate the complex landscape of technology solutions, from foundational IT services and system support to advanced software integration, automation, and cutting-edge AI implementations. Our expertise spans IT infrastructure management, custom software development, seamless system integrations, and optimization of low-code business automation, empowering clients to maximize their existing technology investments.
Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.
Position Title
Product & Client Solutions Lead – Engineering & Field Team Solutions
Position Location
Remote – work virtually from anywhere in the United States
Salary
AI2IO recognizes salary ranges from job boards do not necessarily reflect our pay ranges.In many instances we out-compete those ranges for well-qualified candidates.
Job Summary
The Product & Client Solutions Lead (PCSL) owns the end-to-end success of solutions within an assigned value stream or product domain. They bridge business and technical worlds to guide discovery, development, and delivery of solutions that meet client and market needs. The PCSL acts as a player-coach, facilitating alignment, removing obstacles, and ensuring that the team delivers clear, valuable, and sustainable outcomes.
This role blends strategic product management, client engagement, and project delivery leadership in an environment where MEP Engineering experience and knowledge is required.This role will collaborate with Clients/Stakeholders, Business Analysts, Developers, QA Team members, Client Success Managers, and the Leadership Team, and will directly manage Business Analysts assigned to the Engineering & Field Team Solutions value stream.
Essential Functions
Strategy & Planning
- Translate organizational objectives into a clear vision and roadmap for the assigned value stream.
- Prioritize initiatives based on business value, technical feasibility, and client impact.
- Balance short-term client deliverables with long-term product evolution and technical integrity.
- Maintain awareness of industry trends and emerging technologies relevant to the domain.
Client Engagement & Discovery
- Apply working knowledge of MEP engineering workflows and pain points to accelerate discovery and reduce translation effort between client and development teams.
- Partner with Client Success Managers to understand client needs and translate them into clear, actionable requirements.
- Facilitate discovery sessions, scoping workshops, and solution definition activities.
- Provide subject-matter guidance on how AI2IO solutions can address business challenges.
- Ensure client expectations are aligned with technical reality and delivery capacity.
Delivery & Execution
- Oversee project execution within the team; planning, prioritization, and progress tracking.
- Coordinate across developers, QA, and analysts to deliver on commitments.
- Participate in Agile/Scrum ceremonies as required (sprint reviews, retrospectives, planning).
- Manage risk, dependencies, and scope changes through collaborative decision-making.
Product Governance & Quality
- Define acceptance criteria and measure success using quantitative and qualitative data.
- Champion reusable components and standardization across projects and clients.
- Collaborate with QA for release validation and continuous improvement.
- Maintain documentation, playbooks, and knowledge transfer artifacts.
Leadership & Culture
- Model self-management and collaborative decision making.
- Mentor team members in problem solving, communication, and cross-functional skills.
- Contribute to the refinement of AI2IO’s delivery framework and best practices.
- Represent the value stream in cross-team planning and strategy sessions.
People Leadership & Direct Reports
- Directly manage Business Analysts assigned to the Engineering & Field Team Solutions val