Processor
Premier Service Group is a fast-growing financial solutions company that helps retailers close more deals by offering seamless, point-of-sale financing options. We partner with a wide network of lenders to deliver fast approvals, simple processes, and an exceptional customer experience. Our mission is to make financing easy, efficient, and accessible while building a strong, remote-first team that thrives on collaboration and growth.
Retail Loan Processing - Premier Service Group
Premier Service Group is looking for an entry-level Processor to join our team. This is a highly communication-driven role, and team members will spend a significant portion of the day on the phone assisting customers and store partners.
This position plays a key role in driving client satisfaction by maintaining a solution-oriented mindset, communicating effectively, and continuously building and applying lender knowledge across multiple verticals.
The ideal candidate is customer-focused, thrives in a fast-paced, high-volume environment, and is comfortable balancing frequent phone interactions with real-time processing responsibilities.
What You’ll Do:
Manage high-volume inbound communications:
Handle a large volume of inbound calls daily, assisting customers and store partners with questions, applications, and issue resolution while maintaining professionalism, efficiency, and strong phone etiquette.
Process applications:
Efficiently process high volumes of prefilled applications in real time, ensuring accuracy, attention to detail, and adherence to lender guidelines.
Multi-vertical processing:
Work across multiple lending verticals and lenders, applying and retaining lender-specific guidelines and requirements while maintaining speed and accuracy.
High-volume time management:
Work through applications back-to-back while balancing phone communication and processing responsibilities in a fast-paced environment.
Systems navigation and documentation:
Navigate multiple computer systems, applications, and software platforms simultaneously to complete tasks efficiently and accurately.
Continuous learning and growth:
Stay up to date on lender guidelines, systems, and processes, with opportunities to expand knowledge and take on increased responsibility.
Qualifications:
- Quiet, distraction-free work environment to ensure high-quality customer interactions and professional call standards
- Weekend availability (Saturday and Sunday) as we see some of our highest volume on the weekends.
- Fast and reliable internet connection
- Excellent written and verbal communication skills, with strong and professional phone etiquette
- Comfortable handling a high volume of daily phone interactions
- Ability to manage high call volume while maintaining accuracy and professionalism
- Strong time management and prioritization skills in a fast-paced environment
- Attention to detail with high accuracy in data entry and processing tasks
- Ability to retain and apply knowledge across multiple lenders and verticals
- Comfortable navigating multiple computer applications and systems simultaneously
- Previous experience with Google Workspace (Docs, Sheets, etc.) is a plus
- Passion for delivering excellent customer service
- Ability to work independently and as part of a team
- Adaptability and willingness to learn new processes and systems
- Basic mathematical skills for calculations and reconciliation
Growth Opportunities
At Premier Service Group , we are committed to developing our team. High-performing Processors have opportunities to grow into roles such as:
- Senior Processor
- Team Lead / Supervisor
- Quality Assurance or Training roles
- Management positions
We value internal promotion and provide ongoing learning opportunities to support career advancement.
Must reside in one of the following states: AL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NE, NH, NC, ND, OH, OK, PA, SC, TN, TX, UT, WI, WV, WY
Salary: $10.50
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