Process Improvement and Operations Project Manager for Medical Practice

OptiMindHealth is a mental health and wellness counseling company. We are a group of doctors, psychologists, and clinical social workers committed to improving the psychological health and wellbeing of our patients. We are supported by a hard-working and devoted staff who help us in all aspects of practice operations. We are seeking a Process Improvement & Operations Project Manager to join our Quality and Compliance division. This role is perfect for someone experienced in operations management, workflow optimization, data analysis, and continuous improvement. If you enjoy building better systems, solving operational challenges, and helping teams work more efficiently and accurately, this role is for you. Position Overview: You will strengthen organizational performance through project management, data-driven decision making, process optimization, and the development of clear, effective protocols. Your work will directly reduce errors, streamline operations, and improve compliance across the company. Core Responsibilities 1. Operational Project Management - Lead or support cross functional projects that enhance efficiency and compliance. - Plan, scope, and manage improvement initiatives from start to finish. - Track milestones, manage risks, and report progress to leadership. 2. Process Improvement and Root Cause Analysis - Evaluate current workflows to identify bottlenecks and inefficiencies. - Conduct root cause analysis to uncover underlying issues. - Implement improvement strategies that create long term operational solutions. 3. Protocol Development - Review outdated or unclear procedures and identify knowledge gaps. - Write, revise, and update SOPs and workflow documents for clarity and consistency. - Partner with department leaders to design workflows that support growth and service excellence. 4. Data Analysis & Reporting - Collect and analyze operational data to identify trends and performance issues. - Create reports and visual dashboards to support decision making. - Use data insights to recommend improvements and measure results. 5. Training & Staff Development - Develop and deliver training for new or updated workflows. - Provide coaching to ensure consistent adoption of procedures. - Collaborate with leadership to assess training needs tied to process improvements. 6. Audit & I ---------- Management - Conduct targeted audits to ensure workflow accuracy and compliance. - Lead i ---------- investigations, document findings, and recommend corrective actions. - Use audit results to drive organizational improvements. This role is ideal for professionals who: - Have hands on experience in operations management, workflow design, or process improvement. - Enjoy solving problems at the system level, not the individual level. - Have strong technical writing skills and can translate complex processes into clear protocols. - Are analytical thinkers who use data to drive decisions. - Are proactive project managers with the ability to lead initiatives from concept to completion. - Want to make a meaningful impact on organizational efficiency, quality, and patient experience. Salary and Work Setup: The position is a permanent work from home arrangement, with additional details below. 1. Base Salary: 55,000 PHP Monthly 2. Commission-Based: No 3. Payment Method: Twice Per Month 4. Work Schedule: US Business Hours; Full-Time; 40 hours per week (No part-time) Benefits Package: Working at OptiMindHealth provides a stable work environment for staff members who excel and grow in their careers. Our benefits package includes: 1. Government-mandated benefits (SSS, Pag-Ibig, PHIC) 2. 13th Month Pay 3. HMO Coverage 4. Ten days of vacation per year 5. Five days of sick leave allowed per year 6. Philippine holidays observed Include the following 2 items in your application to be considered for interview: An up-to-date CV, and a link to your sample voice recording. Your recording should be i