Principal Product Manager
Swiftly is a retail digital technology company headquartered in the Bay Area that empowers regional and independent grocers to compete in a digital-first world. Swiftly provides best-in-class app, web, loyalty, and e-commerce solutions to retailer partners without SaaS fees, instead driving revenue through its retail media network and sharing profits with retailers.
With 70+ retailer banners and Series C funding, Swiftly is the first in the industry to seamlessly connect digital and in-store shopping. AI is at the core of how we build, operate, and scale, powering everything from shopper personalization to internal engineering velocity. Our solutions, including Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns, drive shopper engagement and brand success.
Swiftly is searching for a Principal Product Managerwho will lead and own the product development lifecycle.This role will own the strategy, roadmap, and execution, balancing strategic prioritization with hands-on execution. This role will work closely with cross-functional teams to identify opportunities to apply AI-driven automation across retail workflows, delivering innovative products that improve operational efficiency, and enhance the digital shopping experience.
This is a full-time contract role. We use Deel as the employer of record and contract.
Responsibilities Include:
- Develop and execute the product strategy and roadmap for AI-powered shopping experiences and digital marketing solutions
- Lead AI initiatives that automate complex marketing workflows, reducing manual effort and improving operational efficiency
- Partner with Marketing, Engineering, and customers to understand business processes, identify pain points, and translate them into AI-powered product opportunities
- Drive the design and development of AI-powered products, intelligent workflows, and AI agents that automate complex business processes and improve operational efficiency
- Translate ambiguous business problems into scalable AI product solutions
- Partner with engineering, design, and business teams to ensure alignment on priorities, timelines, and technical feasibility
- Stay informed about AI and retail technology trends to identify opportunities for product innovation and workflow automation
- Gather feedback from internal and external stakeholders to identify pain points, opportunities, and enhancements for the platform
- Develop KPIs and dashboards to measure success and guide future improvements
- Other related duties as assigned
Required Qualifications:
- 7+ years of product management or engineering experience, delivering highly technical products
- Experience with subscription products, pricing, and/or demonstrated success in improving user retention
- Demonstrated experience building products powered by LLMs, AI agents, or intelligent workflow automation. Ability to identify operational processes and apply AI technologies to automate decision-making, improve efficiency, and reduce manual work
- Demonstrated data-driven approach to problem solving by gathering, analyzing, and interpreting data, using customer feedback and business insights to drive product decisions
- Experience managing a portfolio of products. Experience working across multiple engineering teams simultaneously
- Ability to operate effectively in fast-paced, ambiguous environments
- Healthy balance of both analytical and creative thinking with a desire to discover and fulfill the needs of clients as well as end users
- Experience with SaaS platforms, developer ecosystems, or enterprise-scale solutions
- Excellent communication and collaboration skills
Preferred Qualifications:
- Experience in a hyper-growth startup environment
- Demonstrated ability across customer segmentation, new product strategy, execution, and product analytics
- Passion for technology and a commitment to expanding technical knowledge
Working For Swiftly
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