Principal Product Manager, AI Restaurant Experience

About Owner
Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.
Product philosophy
Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you.
Our vision
We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
Our traction
Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.
Our team
Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth.
Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!
Why we’re looking for you
Running a restaurant is a constant stream of decisions, exceptions, and tradeoffs. Most restaurant software gives operators more outputs: more dashboards, more alerts, more settings, more reports, and more things to check. Owner is built around a different idea: software should help restaurants achieve outcomes. Our mobile and desktop experiences combine the essential tools operators need to run the business with the intelligence to tell them what matters, what to do next, and increasingly help do it for them.
We’re hiring a Principal Product Manager to own and scale this AI-native operator experience for restaurants. You’ll bring together the daily workflows operators rely on, from orders and guest issues to settings, performance, and growth opportunities. The goal is a cohesive product experience that turns signals into clear recommendations, simple actions, and trusted AI-assisted execution. This is a hands-on, forward-deployed builder PM role for someone who wants to be close to the work: in restaurants, in kitchens, in text threads with operators, and alongside our frontline teams. You’ll pair that direct operator intuition with strong product taste and the technical judgment required to ship automation in messy, real-world workflows involving orders, menus, integrations, data quality, permissions, and reliability.
The impact you'll have
- Shift restaurant software from outputs to outcomes. Build experiences that synthesize what matters, explain why it matters, recommend the next best action, and make it easy to act.
- Own the core operator experience across mobile and desktop. Bring together the workflows restaurants rely on every day, including orders, guest issues, operational settings, business performance, and growth opportunities, into a cohesive product experience.
- Bu